Customer Support Executive

1 week ago


Noida Uttar Pradesh, India Ebix Payment Services Pvt Ltd Full time

**Job Title: Customer Support Executive**

**Location**: Noida

**Salary**: ₹15,000 - ₹50,000 CTC per month

**Responsibilities**:

- Provide accurate and timely solutions to customer problems
- Utilize problem-solving skills to resolve complex customer issues
- Maintain a high level of customer satisfaction and loyalty
- Collaborate with internal teams to resolve customer issues
- Document customer interactions and feedback in our CRM system
- Identify and escalate potential issues to senior management
- Participate in training and coaching sessions to improve customer service skills

**Requirements**:

- Bachelor's degree in any field
- 0-2 years of experience in customer service or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong customer service skills and a customer-centric approach
- Ability to work in a team environment
- Proficiency in Microsoft Office and CRM software

**Preferred Qualifications**:

- Experience in a call center or customer service environment
- Knowledge of industry-specific products and services
- Certification in customer service or a related field

**What We Offer**:

- Competitive salary (₹15,000 - ₹50,000 CTC per month)
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

**Contact Person**: HR Rishabh

**Contact Number**: 6395506268 What'sapp / Call

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 6395506268



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