Customer Service Associate

1 week ago

Jui Navi Mumbai Maharashtra, India HR TalentHub Full time

**About the Role**:
**This role will require a decision-support mechanism that helps with everything from building and expanding a team, optimizing day-to-day operations to carrying out high-priority initiatives to tackling the most important strategic questions.You are fundamentally shaping how this companyʼs going to be.**

**Key responsibilities**:
**-Coordination with drivers, fleet owners and internal team till delivery**

**-Managing complaints/ escalations while journey management of particular vehicle**

**-Vehicle placements follow-up, vehicle tracking & connect with fleet owners, customers, drivers**

**-De-escalation of issues and follow-up issue to closure**

**-Adding trip details in the desktop/phone.**

**-Preparation of Daily MIS for different clients**

**-Handling Customer queries and providing solutions.**

**-Follow up to ensure that appropriate actions were taken on customers' requests**

**-Refer unresolved customer grievances or special requests to Operationsʼ Manager**

**-Extensively calling up and communicating via other media, multiple stakeholders on a daily basis**

**-Calling multiple stakeholders extensively**

**1. Vehicle (Trucks) tracking from 1st mile to last mile delivery/ entire journey management**

**2. Efficiently resolving client, vendor, fleet owners escalations**

**3. Adhering to company & dept. SOP's**

**4. Co-ordinate with dept. members, cross-functional team & external stakeholders (truck drivers, truck owners, vendors, govt. authorities as per requirement)**

**5. Maintain database in CRM**

**Preferred qualifications**:
**-Efficient in handling and communicating with customers**

**-Ability to listen and active problem-solving skills**

**-Good interpersonal skills, excellent verbal communication & basic written communication**

**-Basic knowledge of Excel**

**-Having prior experience in the transportation industry will be an added advantage.**

**-Knowledge of regional language**

**-Ready to work 6 days a week**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Tamil (required)

Work Location: In person

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