Customer Service Associate

3 weeks ago

Navi Mumbai, India Niit Learning Systems Full time

We are looking for smart professionals with a great attitude to make every single client interaction delightful

Location - Airoli Mumbai

HSC passed / Fresher required with good communication

Designation: Customer Service Associate (Night Shift)

Your Impact as a Customer Service Associate - US process

  • Customer Service through calls.
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction,
  • Service Level, Handle Time & Customer Effort
  • Maintain Internal & Client level delivery quality on calls.
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation &follow-up
  • Identify, share and support operational improvements

Education:

  • Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons)
  • HSC Passed

Required Experience

  • Excellent communication skills
  • Should be flexible to work in rotational shifts
  • Proficient in computer usage and Basic knowledge on MSOffice

We Offer You:

  • Defined career roadmap which offers growth opportunities
  • Performance based incentive program
  • Investment in talent development and skills enhancement
  • Work life balance with 5 day workweek
  • Collaborative environment with best in class professionals
  • Focus on colleague engagement and
  • Insurance benefits

Location: Airoli, Mumbai

Interested candidates, please apply directly or share your resumes on :

Contact

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