Production Support Executive

10 hours ago

Mumbai Maharashtra, India Epicenter Technologies Pvt. Ltd Full time

**Production Support Executive**

**Shifts**: 24X7 Shifts (Afternoon & Night shifts)

**Work offs**: Rotational Any 2 days

**Role**: Production Support Executive

**Experience**: 6 Months to 1 year (Freshers are also welcome with excellent communication skills)

**Age**: 19 to 30

**Qualification**:HSC and above

Call or WhatsApp at **8080980786**for faster response

**Responsibilities**:

- Help resolve technical questions for the customer efficiently and effectively
- Manage customer expectations regarding estimated response times for issue resolution.
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when
- appropriate
- Performing remote troubleshooting through diagnostic techniques and pertinent questions through Phone, chat
- Meet SLAs like response and resolution times of tickets
- Identify and suggest possible improvements on procedures
- Logs incidents and service requests and maintains relevant records:

- I. Identifies and classifies incident types and service interruptions
- ii. Records incidents cataloguing them by symptom and resolution
- Vendor management
- Tracking and updating tickets
- Ensure Internal coordination for availability of PRD Desk Executives with 24 x 7 shift coverage, roster timing and
- shift adherence
- Adherence to Policies and procedures
- Trouble tickets categorization
- Timely coordination with respective managers and engineers for ticket updates and closure within SLA

**Skills required**:

- Proven experience as a help desk technician or other customer support role
- Good understanding of computer systems, servers and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Proficiency in English
- Customer-oriented and cool-tempered
- Good Team Player
- Should be proactive in learning and taking initiatives
- Excellent time management
- The ability to handle pressure and meet deadlines
- Should have knowledge about MS office (Outlook, PPT and Excel)
- Should be able to work at client locations in Mumbai in case of requirement

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹200,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

  • PPC Executive

    2 weeks ago

    Mumbai, Maharashtra, India The Executive Full time

    **Job Title**: PPC Executive (Steel Wires Industry) **Location**: Mulund, Mumbai **Department**: Operations **Experience**: 2 - 5 Years **Qualification**: BE/B.Tech in Engineering **Salary**: Up to ₹4.5 LPA **Job Overview**: **Key Responsibilities**: - Manage **Production & Maintenance**: - Ensure Quality, Cost & On-time Delivery - Implement **5S, Lean...

  • PPC Executive

    2 weeks ago

    Mumbai, Maharashtra, India The Executive Full time

    **Job Title**: PPC Executive (Steel Wires Industry) **Location**: Mulund, Mumbai **Department**: Operations **Experience**: 2 - 5 Years **Qualification**: BE/B.Tech in Engineering **Salary**: Up to ₹4.5 LPA **Job Overview**: **Key Responsibilities**: - Manage **Production & Maintenance**: - Ensure Quality, Cost & On-time Delivery - Implement **5S, Lean...

  • Product Support Executive

    6 days ago

    Andheri, Mumbai, Maharashtra, India Ticker Data Ltd Full time

    **Job Summary**: We are hiring a Product Support Executive to join our team supporting our Mutual Fund Distributor Back Office Software. This role requires a blend of financial domain knowledge (especially mutual will manage client interactions, resolve support issues, coordinate deployments, and ensure client success through smooth implementations and...

  • Production Chemist

    2 days ago

    Navi Mumbai, Maharashtra, India The Executive Full time

    **Job Title**: Production Chemist - Shade Matching (Paints or Cosmetics) **Location**: Taloja **Experience Required**: 1-2 years **Industry**: Paints / Cosmetics **Education**: B.Sc. in Chemistry **Key Responsibilities**: - Perform **shade matching** for paints or cosmetic products as per product specifications. - Conduct **batch adjustments** to achieve...

  • Sales Executive

    1 week ago

    Navi Mumbai, Maharashtra, India Yogi Executive Hotel Full time

    **Key Responsibilities**: - Prospect and generate new leads through various channels, including cold calling, networking, and referrals. - Develop and maintain relationships with key decision-makers and clients. - Present and demonstrate Yogi Executive's products/services to potential clients. - Understand clients' needs and tailor solutions to meet their...

  • Sales Support Executive

    2 weeks ago

    Wagle Estate, Thane, Maharashtra, India Eco Support Pvt. Ltd. Full time

    **Responsibilities**: 1. **Enquiry Handling**: Respond to customer queries for solid waste management solutions. 2. **Proposal Prep**: Draft techno-commercial offers tailored to client needs. 3. **Order Processing**: Create and manage sales orders, ensuring smooth processing. 4. **Support & Coordination**: Provide pre - and post-order customer support,...

  • Production Support Executive

    1 week ago

    Pune, Maharashtra, India Expedite Informatics Full time

    We are hiring for Product Support Engineer Exp: 4+ Years Position: Permanent Location: Pune (WFO) Qualification : BE/B.tech (CS,IT), ME/M.tech (CS,IT), BSC-IT, BCA, MCA - Install, configure, and integrate products in customer’s servers. - Lead the product integration effort by understanding the customer’s product and participating in...

  • Key Account Executive

    4 days ago

    Ghatkopar, Mumbai, Maharashtra, India Executive Hunters Full time

    **Job description** Location - Ghatkopar Mumbai **Key Account Executive Responsibilities**: - As a key account executive, acting as the main point of contact between key clients and internal teams - Understanding the needs and requirements of clients and managing them - Addressing and resolving clients’ complaints to maintain trust - Communicating and...

  • Key Account Executive

    4 days ago

    Powai, Mumbai, Maharashtra, India Executive Hunters Full time

    **Job description** Location - Powai Mumbai **Key Account Executive Responsibilities**: - As a key account executive, acting as the main point of contact between key clients and internal teams - Understanding the needs and requirements of clients and managing them - Addressing and resolving clients’ complaints to maintain trust - Communicating and...

  • Product Manager

    7 days ago

    Mumbai, Maharashtra, India Jaden Executive Search Full time

    Experience 1-2 years as a Product Executive in reputed companies 1-2 years of field experience Main focus on Acute Segment Anti-infective Cardio-Diabetic and Anti-diabetic brand management 2 Achieve assigned product portfolio and sales budgets consistently 3 Prepare marketing plans by analyzing the previous year