Product Support Executive

1 week ago

Andheri Mumbai Maharashtra, India Ticker Data Ltd Full time

**Job Summary**:
We are hiring a Product Support Executive to join our team supporting our Mutual Fund Distributor

Back Office Software. This role requires a blend of financial domain knowledge (especially mutual

will manage client interactions, resolve support issues, coordinate deployments, and ensure client

success through smooth implementations and timely responses.

Key Responsibilities:
effective resolution.
- Report product bugs and enhancement requests to the development team with proper

documentation.
- Prioritize issues based on severity, business impact, and client importance.
- Maintain and update the internal “Reports” for ongoing client issues and resolutions.

Handle white-label client requests (branding updates, configurations, and functional

queries).
- Coordinate mobile and web-based white-label deployments by collecting all required

assets and data from clients.
- Manage deployments and configurations for the Mutual Fund Tracker app.
- Perform unit testing and User Acceptance Testing (UAT) for new features, bug fixes, and

enhancements.
- Coordinate between internal teams (development, QA, audit) for Change Requests (CRs)

and bug resolution.
- Support client onboarding and implementation for new mutual fund distributors.
- Perform data reconciliation to ensure transactional accuracy and data integrity.

**Required Skills & Qualifications**:

- 1-3 years of experience in product support or financial software support, preferably in

mutual fund distribution or financial services.
- Solid understanding of Mutual Fund operations (transaction types, NAVs, AUM, etc.).
- Knowledge of Registrar & Transfer Agents (RTAs) like CAMS, KFintech - their role, data

formats (RTA feeds), and integration methods.
- Experience working with support systems such as Freshdesk, Zendesk, Jira, or similar.
- Familiarity with issue resolution workflows, including ticket triage, client

communication, root cause analysis, and escalation handling.
- Technical aptitude: ability to understand software workflows, read logs, and test fixes

before deployment.
- Strong communication and interpersonal skills for client interaction and cross-functional

coordination.
- Basic familiarity with APIs, Excel-based data handling, and SQL is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹450,000.00 - ₹700,000.00 per year

Schedule:

- Day shift

Work Location: In person

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