Customer Care Executive travel

1 week ago

Bangalore City Bengaluru Karnataka, India ziptrrip Full time

Responsibilities:

- Act as the on-site travel customer service representative at the client’s office, managing all day-to-day corporate travel needs including flights, hotels, bus, train, cabs, visas, travel insurance, and related services.
- Handle urgent and last-minute bookings or changes with mínimal turnaround time.
- Prepare weekly/monthly travel reports for the client’s management team.
- Manage end-to-end visa services of customers
- Handle customer inquiries and resolve issues in a timely and professional manner
- Updating daily activities in the project management tool
- Raising customer queries where there is dependency of any internal team member
- Communicating & coordinating with internal & external stakeholders
- Stay updated with industry trends and changes in regulations to ensure operational compliance
- Contribute to the overall operational efficiency and effectiveness of the organization

**Qualifications**:

- Prior experience in an onsite/implant travel desk role preferred.
- Strong customer service orientation and ability to interact with senior stakeholders.
- Problem-solving mindset to handle travel disruptions and escalations.
- Previous experience in travel customer service is preferred
- Good knowledge of visa-related nuances
- Knowledge of operating travel Global Distribution System (GDS) preferred
- Excellent attention to detail and accuracy in performing tasks
- Proficient in using operational tools, software, and systems
- Strong communication skills, both written and verbal
- Ability to work well in a fast-paced and dynamic environment
- Knowledge of regulatory compliance and industry best practices
- Comfortable with MS tools & especially Excel

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

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