
Executive - Front Office
1 week ago
JOB RESPONSIBILITIESResponsible for handling all front office activities and attending the walk in clients and is the main SPOC for telecom.
- **
Business/ Operational/ Functional/ Financial Perspective**
- Responsible for attending and transferring phone calls to the concerned locations.
- Generate call reports so that calls can be screened as well as monitored.
- Takes care of the reception area, telephone lines and other telecom instruments.
- Ensures the proper coordination in arranging for refreshment for all the guests and arrangement of cabs for guest whenever required.
- Responsible for maintaining the extension list and circulating it to different department timely.
- Ensures the booking of conference room and ensures scheduled meeting arrangements.
- Ensures smooth working of EPABX connectivity.
- Ensures to impart correct & accurate information to internal/external customers timely.
- Ensures working of IVR lines as well as direct lines on EPABX on daily basis.
- Supervising and upkeep of reception area and coordinating with the floweriest.
- Concall as well as conferencing and Updating concall list.
- Updating OXE system (Telephone system)ie change in name & extn. No. in the system
**QUALIFICATION**
- Post Graduate/Graduate (LLM/MBA LLM) with 1-2 year work experience within the same industry type. (For Graduates 2 years should be added to the required years of experience in the relevant domain for a particular profile).
**I.T SKILLS**
- Excellent working knowledge in MS Excel
- Strong CRM knowledge
**SPECIFIC SKILLS**
- NCFM Certification & other modules
**CRITICAL COMPETENCIES**
- Working with People & Influencing/ Interpersonal Skills
- Task Accomplishment and Result Oriented/ Achievement Oriented:
- Dependability & Sense Of Responsibility:
- Coordination/Team Handling & Control / Team Player
- Effective Intelligence & Decision Making/Vision & Business/Strategic Orientation
- IT Skills /Communication Skills
**MEASURES OF SUCCESS/KRAS (KEY RESPONSIBILITY AREAS)**
- Ensures that telephone etiquettes are adhered at all times.
- Ensures that phones calls are answered within stipulated time.
- Accuracy and timeliness in maintaining various MIS.
- Ensures effectiveness in smooth running of front office functions.
- Ensures that guests are always greeted to the established benchmark and handling of guests queries to best abilities.
- Imparting proper & accurate information to all the internal/external Customers.
- Fast TAT (turn around time).
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