
Post Sales Associate
17 hours ago
Job Title: Post-Sales Operations Executive - House of Travellers
Department: Operations
Location: Delhi, Mayur Vihar
**Job Summary**:
**Roles and Responsibilities**:
**1. Booking & Confirmation**:
*Ensure timely and accurate booking of all travel services including flights, hotels, transfers, sightseeing, visas, and insurance.
*Cross-check all bookings and package inclusions as per the finalized sales deal.
*Coordinate with internal teams and external vendors to confirm services and availability.
**2. Documentation & Itinerary Management**:
*Prepare detailed travel itineraries and dispatch final travel documents (vouchers, tickets, confirmations) to clients.
*Ensure documents are sent within committed timelines and are 100% accurate.
**3. Vendor and Supplier Coordination**:
*Liaise with hotels, transport providers, local tour operators, and other vendors for smooth delivery of services.
*Reconfirm all bookings prior to the client’s travel date and ensure special requests are communicated.
**4. Client Servicing Post-Sale**:
*Act as the single point of contact for the client post-booking for all operational needs.
*Provide assistance for itinerary changes, rescheduling, cancellations, or any client queries.
*Address and resolve service-related issues during the client’s travel promptly.
**5. Operational Support & Quality Control**:
*Update internal systems with client and booking data for future reference.
*Track payments, cancellations, refunds, and supplier settlements as per company process.
*Ensure compliance with internal SOPs and travel policies.
**6. Post-Trip Coordination**:
*Collect feedback from clients and report issues or suggestions to the operations/sales teams.
*Document complaints and coordinate with concerned departments for resolution.
**Key Skills and Competencies**:
*Excellent verbal and written communication skills
*Strong attention to detail and organizational abilities
*Good knowledge of travel industry products, destinations, and vendor networks
*Ability to multitask and manage multiple itineraries and deadlines
*Problem-solving skills and client-centric approach
*Familiarity with travel CRMs, booking engines, and vendor portals (preferred)
**Qualifications**:
*Graduate in Travel & Tourism, Hospitality, or related field
*1 year of experience in post-sales/operations role in a travel agency or tour operator
*Knowledge of domestic and international tour operations
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Application Question(s):
- Are you aware about the procedure of after Sales in a travel Agency
**Experience**:
- Operations management: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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