Post Sales Associate

2 days ago

Mayur Vihar PhI Delhi Delhi, India House of Travellers Full time

Job Title: Post-Sales Operations Executive - House of Travellers

Department: Operations

Location: Delhi, Mayur Vihar

**Job Summary**:
**Roles and Responsibilities**:
**1. Booking & Confirmation**:
*Ensure timely and accurate booking of all travel services including flights, hotels, transfers, sightseeing, visas, and insurance.

*Cross-check all bookings and package inclusions as per the finalized sales deal.

*Coordinate with internal teams and external vendors to confirm services and availability.

**2. Documentation & Itinerary Management**:
*Prepare detailed travel itineraries and dispatch final travel documents (vouchers, tickets, confirmations) to clients.

*Ensure documents are sent within committed timelines and are 100% accurate.

**3. Vendor and Supplier Coordination**:
*Liaise with hotels, transport providers, local tour operators, and other vendors for smooth delivery of services.

*Reconfirm all bookings prior to the client’s travel date and ensure special requests are communicated.

**4. Client Servicing Post-Sale**:
*Act as the single point of contact for the client post-booking for all operational needs.

*Provide assistance for itinerary changes, rescheduling, cancellations, or any client queries.

*Address and resolve service-related issues during the client’s travel promptly.

**5. Operational Support & Quality Control**:
*Update internal systems with client and booking data for future reference.

*Track payments, cancellations, refunds, and supplier settlements as per company process.

*Ensure compliance with internal SOPs and travel policies.

**6. Post-Trip Coordination**:
*Collect feedback from clients and report issues or suggestions to the operations/sales teams.

*Document complaints and coordinate with concerned departments for resolution.

**Key Skills and Competencies**:
*Excellent verbal and written communication skills

*Strong attention to detail and organizational abilities

*Good knowledge of travel industry products, destinations, and vendor networks

*Ability to multitask and manage multiple itineraries and deadlines

*Problem-solving skills and client-centric approach

*Familiarity with travel CRMs, booking engines, and vendor portals (preferred)

**Qualifications**:
*Graduate in Travel & Tourism, Hospitality, or related field

*1 year of experience in post-sales/operations role in a travel agency or tour operator

*Knowledge of domestic and international tour operations

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Are you aware about the procedure of after Sales in a travel Agency

**Experience**:

- Operations management: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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