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Retail Sales Officer

2 weeks ago

Bengaluru Karnataka, India Tanishq jewellery Store Full time

**Job Description: Retail Sales Officer**

Business Associate

**Job Role**Retail Sales Officer **Function**Sales **Reporting to**/
Store Manager

**Business**Jewellery

Job Details

To achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assists them in choosing the desired product and completing the sales transaction

External Interfaces Internal Interfaces
- Key customers **Business Associate**:

- VM team
- Merchandising team
- Support teams

Job Requirements

Education School, 10th, PUC

Relevant Experience Fresher or 2-3 years experienced

Behavioural Skills **Customer Centricity**
- Delivers Results
- Build Effective Teams

Knowledge **Sales/ retail experience**

Process Contributions

Process Contribution Process Outcome Performance Measure

Sales: Product Sales

1. Receive and engage with the customer to understand the Store operating Increase in customer customer’s requirement policy satisfaction score

2. Introduce the various product offering to the customers and Increase in revenue facilitate customer buying decision

3. Prepare the estimate of the products selected and completing the sales transaction

4. Achieve category wise sales target for the allocated section

5. Assist the customer in a sales return or repair work

Sales: Retail Operations: Store Management

1. Adhere to the standard operating procedures in the store Store Adherence to policies

2. Adhere to cost savings practices undertaken in the store management

3. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment

4. Ensure proper and attractive display of the products at the appropriate counter

5. Transfer the stock to the locker at the close of the day

6. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft

7. Monitor the dead stock and liaison with the store manager to minimise the same

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8. Provide support to the marketing team and VM team in ensuring the compliance of the store and improve footfall

9. Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes

Sales: Retail Operations: Feedback management

1. Collate and relay customer feedback to the corporate teams like the Feedback Increase in customer merchandising, retail operations etc. to improve customer mechanism satisfaction score satisfaction and store ratings

Retail operations: Field sales operations management: Customer complaint resolution

1. Manage customer queries and complaints as per the company Complaint Customer satisfaction guidelines resolution policy scores

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Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Paid time off

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Bengaluru, Karnataka 560073: Reliably commute or planning to relocate before starting work (required)

Work Location: In person