Agm - Volte Operations

2 weeks ago

Mumbai, India Vodafone Idea Full time

Job Req ID: 24362- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:
**Role**

CS & VOLTE Operations

**Job Level/ Designation**

M2 / AGM

**Function / Department**

Central Operations Group-Active Operations

**Location**

Mumbai - Corporate

**Job Purpose**

To efficiently manage and maintain operations for National VoLTE, VoWiFi & Fix line VOIP Network (SME), so as to uphold a quake free network, and deliver quality customer experience through on-ground deployment of operational practices and guidelines.

To Collaborate with SNOC, MS-Partners, Vendors, circle teams & POI partners, with the objective to ensure timely & systematic execution of tasks & resolution of escalated issues.

**Key Result Areas/Accountabilities**
- **VoLTE, CS Core & Signaling Product Operations**
- Responsible for overall Governance of various Network Elements in CS Core, VOLTE, STP & HLR/HSS domain
- Managing technical activities in forefront as SW upgrades, Technical Audits, Network resilience, Configuration changes for National Network.
- Supporting Circle team for operation of all Core nodes, evaluating RISK and mitigation plan in planned and unplanned outages
- Initiate actions to keep bandwidth utilization under threshold.
- Ensure successful completion of VoLTE UAT test cases from operations point of view.
- Sharing & Implementation of Best Practices across Circles.
- Fulfil various SOX / Security Requests.
- Arranging new code opening & modification of routing for existing codes in all core nodes across circles.
- Spare management for resolving hardware faults in core nodes.
- Roll out of parameter changes/ software upgrades in core nodes.
- **VoLTE Capacity Management**
- Monitor of HW/SW utilization for all VoLTE network elements and optimize same in sync with planning**.**:

- Publishing of Monthly Report 5th of every month & VoLTE Dashboard to TOP management.
- RCA Analysis & rectification of call failure and emergency issues reported.
- Proactive triggering to Project & Planning team to cater the increasing traffic in core Nodes based on current utilization.
- Maintain congestion free VoLTE network by regular tracking & initiating required actions to ensure capacity utilization within threshold.
- **Vendor/Cross functional Coordination**
- Co-ordination with MS-Partner & Vendors to ensure completion of Operational tasks & resolution of escalated issues
- Coordination with SNOC & Circle Teams for various VoLTE Network related issues.
- Validation for impact of new software in co-ordination with PMS, Mediation, RA and other concerns.
- **Transformations and Rollout**
- Analysing business requirement for rollout of new project in network & sharing impact.
- Co-ordination with multiple stakeholders for new roll out & transformation projects on live nodes.
- Support to project team in various projects related to core network.

**Core Competencies, Knowledge, Experience**
- Minimum 7+ years of experience in Telecommunication Industry in Core/VoLTE Domain.
- Knowledge of Mobility Call flows, VoLTE Architecture, Telco Cloud, MSS, HSS, TAS, CSCF and SIP protocol will be preferred
- Good communication and presentation skills
- Ability to drive the Project/activity independently
- Prompt Co-ordination with vendors, internal teams & top management

**Must have technical / professional qualifications**
- BE/B.Tech (E&C). preferably from reputed institution. Cloud Certification (will be a plus),

**Years of Experience**

7+ years of experience.

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