Captain

1 day ago

Kollam, India Fragrant Nature Resort Full time

Always greet and welcome guests promptly in a warm and friendly manner.
- Always thank and give a fond farewell to guests conveying anticipation for their next visit.
- Assist guests with table reservations.
- Assist guests while seating.
- Ensure guests are serviced within the specified time.
- Has a good knowledge of menuand presentation standards.
- Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
- Able to answer any questions regarding the menu and assist with menu selections.
- Able to anticipate any unexpected guest need and reacts promptly and tactfully.
- Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.
- Serve food coursesand beverages to guests.
- Settables according to type of event and service standards.
- Record transaction/ orders in Point of Sales systems at the time of order.
- Communicatewith the kitchen regarding any menu questions, the length of wait and product availability.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Check with guests to ensure satisfaction with each food course and beverages.
- Responsible for clearing, collecting and returning food and beverage items to proper area.
- Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
- Present accurate final bill to guest and process payment.
- Perform shift closing on the Point of sales terminal and tally cash and creditcard settlements.
- Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
- Ensures that hotelbrand standards and SOP's are consistently implemented.
- Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.
- Completes the daily responsibilities that are set for each individual shift.
- Complete closing duties, including restocking items, turning off lights, etc.
- Conducts monthly inventorychecks on all operating equipment and supplies.
- Take an active role in coachingand developing junior staff.
- Any other duties related to food and beverage service assigned by the manager.

**Prerequisites**:
Good command in both spoken and written English.

Should have pleasing personality.

Excellent guest service skill.

Good knowledge of food and beverage service.

**Education**:
Diploma or degree in Hotel Management or related field. Familiar with MS office

**Experience**:
2 - 3 years of work experience in Food & Beverage gained from a 5 star or 4 star property, along with 1 year experience in a Captain positionor a similar role an advantage.

**Job Types**: Full-time, Permanent

Pay: From ₹23,500.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

**Experience**:

- total work: 2 years (preferred)

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