Urgent Captain

13 hours ago


Kollam KL IN Fragrant Nature Resort Full time

Key Responsibilities Guest Service Floor Control Conduct pre-shift briefings allocate stations and side duties Greet seat and engage guests handle special requests allergies and complaints with quick recovery Ensure accurate order taking course sequencing and timely service coordinate with kitchen bar Drive suggestive selling and upselling beverages signature dishes desserts Monitor table turns reservation flow and waitlist management Team Leadership Training Supervise and coach Waiters Stewards on service standards menu knowledge and grooming Conduct on-job training maintain training logs and buddy system for new joiners Enforce discipline attendance and punctuality on the floor Operations Compliance Ensure mise-en-place table setups linen cutlery crockery glassware readiness Verify KOT BOT accuracy minimize voids and bill corrections Oversee cash-out bill settlement discounts and promotions as per SOP Maintain opening closing checklists and daily handover reports Ensure FSSAI hygiene standards FoSTaC basic HACCP practices and personal hygiene Coordinate with Housekeeping Engineering and Security for maintenance and safety Maintain par levels for condiments stationery and operating equipment raise indents Support banquet operations briefings buffet supervision billing as assigned Job Types Full-time Permanent Pay 18 500 00 - 21 000 00 per month Benefits Food provided Ability to commute relocate Kollam Kerala Reliably commute or willing to relocate with an employer-provided relocation package Preferred Work Location In person


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