Agm - Retention & Collection

3 days ago

Kochi Kerala, India Vodafone Idea Full time

Job Req ID: 47975
- Location: Ernakulam, IN
- Function: Other
- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Role**

Onboarding Lead

**Job Level/ Designation**

M2

**Function / Department**

Customer Service

**Location**

Ernakulam

**Job Purpose**

To ensure Improve cash flow & Drive Compliance in Credit Process,

Optimise Cost, Mitigate Risk & Seamless On boarding & Managing Quality of Acquisition, credit monitoring, payment posting, billing operations and refunds

**Key Result Areas/Accountabilities**

Cash flow, baddebt and compliance

Cost & Budgeting

Seamless credit operations -Onboarding

100% compliance to verification complaince
chat verification above 40%
Monitoring welcome call / verification allocation
- Reconciliation of activation vs allocation
- Reconciliation of SR raised
Rebuttal handling
Call listening
Liasoning with retail
Handling of queries
Suspension and reconnection request
Timely Closure of negative cases
Nil usage query handling
checking reconnection requests received
Reconfirmation with customers
timely and accurate closure of verification/ reverification SRs
Timely Closing cases in SCRM
enusring better t4 and t6 active %
100% verification through red app
ensuring CMM action on sourcing channel

**Core Competencies, Knowledge, Experience**
- Analytical Skills
- Collection handling experience
- Collaboration
- Decision making
- Quick in Responsiveness
- Team management skills
- Vendor/partner management skills

**Must have technical / professional qualifications**
- Post Graduate or MBA with a min 5-7+ years in telecom having experience in customer service role
- Green Belt / Black Belt certified is preferable

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • Agm - Retention & Collection

    1 week ago

    Kochi, Kerala, India Vodafone Idea Full time

    Job Req ID: 47667 - Location: Ernakulam, IN - Function: Other - About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for...

  • Agm-outbound & Vi Mini Stores

    2 weeks ago

    Calicut, Kerala, India Vodafone Idea Full time

    Job Req ID: 43412- Location: Calicut, IN- Function: Retail- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Accounts/ Admin/ Coordintor

    2 weeks ago

    Kochi, Kerala, India Biaza Buildware Pvt Ltd Full time

    Looking for part time accountant, admin executive for our online tutoring service. **Accountant** - Handle data entry and maintain financial records. - Assist in preparing financial reports - Process invoices and manage accounts payable/receivable. - Prepare and process Payroll - Preparing balance sheet and P/L - Payment Collection and Retention **Admin...

  • Collection Executive

    5 days ago

    Puzhakkal, Thrissur, Kerala, India SML GROUP Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    t. Maintaining Customer Retention lMaintaining Customer SatisfactionAchieving Data Targets,Collecting Cheque/Cash from Customers and to give them Receipt in Return & Submit thesame to Cashier bn Same dayTaking Photos of Customer's Velticle for Break Poliey, Endorsetnent etc.Hand Over the Pslicies to CustomersCollect Polioy papers of Other dealers N-on MI...

  • Customer Engagement In-charge

    1 week ago

    Kochi, Kerala, India EINSATZ Technologies Full time

    **Desired Profile**: - Proven experience (5+ years) in customer service or customer engagement roles, ideally within the automotive industry. - Strong communication and interpersonal skills with the ability to handle difficult customer situations professionally. - Strong problem-solving abilities and attention to detail. - Experience in a dealership...

  • Customer Service Supervisor

    1 week ago

    Kochi, Kerala, India Career Byte Techno Solutions Full time

    **Responsibilities** - Build and maintain strong, positive relationships with customers to ensure satisfaction and encourage repeat business. - Address customer inquiries, concerns, and feedback in a timely and professional manner. - Develop and implement customer engagement strategies that align with the dealership's goals and objectives. - Use customer...

  • Accounts Executive

    1 week ago

    Kochi, Kerala, India AL TAZA Full time

    **Position**: Accounts Executive - Filing & Documentation **Location**: Edapally **Experience**: 0-2 years (Freshers can apply) **Qualification**: B.Com / Graduate (Commerce preferred) **Key Responsibilities**: - Maintain proper filing of physical and digital accounting documents - Save and upload documents to the company’s server with proper labeling -...

  • Area Admissions Officer

    2 weeks ago

    Kochi, Kerala, India Quantean Full time

    Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents. Addressing the concerns of Students & Parents by offering a quick resolution. Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favorable learning environment for the student. Ensure collection of...

  • Customer Support Associate

    5 days ago

    Kochi, Kerala, India Inverted coconut Private Limited Full time

    **Role Description** This is a full-time on-site role at Speeki AI located in Kochi. As a Customer Support Specialist, you will be responsible for providing online support, ensuring customer satisfaction, and delivering excellent customer service. **Responsibilities** - Revenue generation and Fee collection - Student engagement and retention - Data...

  • branch manager

    6 days ago

    kochi, India Randstad Full time

    Key Responsibilities • Lead and manage the branch team to achieve business growth and operational excellence, focusing on unsecured business loans and customer-centric solutions.• Develop and implement strategies for customer acquisition, retention, and business development while ensuring compliance with regulatory requirements.• Oversee daily branch...