Customer Relations Representative

4 days ago


Kothrud Pune Maharashtra, India Pelf Infotech Full time

Urgent opening with PELF Infotech Pvt Ltd. Position - Customer Relations Representative Experience Required - 1-4 years Education - B.E. / B.Tech., MBA in Marketing will be an added advantage Job Location - Kothrud, Pune Please find below the roles & responsibilities: - Maintain database of customers, sales order, and invoicing records with mailing details - Monitor product order shipment to ensure on-time delivery to customers. - Alert customers on shipping and flow issues in advance - Provide price and cost proposals in response to customers. - Coordinate, analyze and improve customer service functions to meet company goals. - Assist in subscription activities and inventory control maintenance. - Payment Follow-up - Calling Customer for Deliverable and Installations - Technical Co-ordination - Customer Co-ordination - Internal coordination with Technical Team - CRM & Data handling - As a Customer Relation Representative, you will be responsible for contacting existing customers & getting renewal business. - Co-ordination with the post sales technical team for conducting audit at customer place. - The process includes taking strong follow ups, quotation preparation, CRM handling, strong convincing & negotiation skills. - Key coordination with marketing, conducting of renewal specific seminars / events. - Also, proactive field visits as and when required, to the identified customers who are out of subscription / renewal to convert them into on -time customers. - Work hand in hand with the technical support team to understand problem areas of customers and provide them with suitable solutions. - Achieving quarter targets before deadline and making forecast for next quarter - Coordinating with the Finance department for Vendor registration, invoice preparation and invoice sending to customer. - Coordination with sales engineers. - Presenting and attending various Kick off meets, Conferences and Boot Camps organized by the parent Company. Total Experience Relevant Experience Current CTC Expected CTC Notice Period **Job Types**: Full-time, Permanent Pay: ₹24,000.00 - ₹28,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Fixed shift Work Location: In person



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