Executive-customer Relations
3 days ago
Job Code
MGD1886
Designation
Executive-Customer Relations
Business Vertical
Malabar Gold & Diamonds
Job Summary
?To monitor calls on a daily basis to understand the counts of customers and referrals.
?To monitor and analyse reports on complaints and ensure closure of the same.
?To monitor and analyse suggestions and issues on services if any.
?To analyse the online campaign status and lead data, segregate the same to the showrooms, follow up on the same and monitor its conversion rates.
?To manage the daily operations of the call centre, oversee the activities of the team and ensure that the customer grievances are handled satisfactorily.
Functional Area
Retail Sales
Location
Vadodara
State
GUJARAT
Country
INDIA
Educational Qualification
GRADUATION
Age
Below 35
Experience
3 to 4 Years
Salary Range
As per industry standards
**(INR)
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