Executive-customer Relations

3 days ago


Vadodara, India Malabar Group Full time

Job Code

MGD1886

Designation

Executive-Customer Relations

Business Vertical

Malabar Gold & Diamonds

Job Summary

?To monitor calls on a daily basis to understand the counts of customers and referrals.
?To monitor and analyse reports on complaints and ensure closure of the same.
?To monitor and analyse suggestions and issues on services if any.
?To analyse the online campaign status and lead data, segregate the same to the showrooms, follow up on the same and monitor its conversion rates.
?To manage the daily operations of the call centre, oversee the activities of the team and ensure that the customer grievances are handled satisfactorily.

Functional Area

Retail Sales

Location

Vadodara

State

GUJARAT

Country

INDIA

Educational Qualification

GRADUATION

Age

Below 35

Experience

3 to 4 Years

Salary Range

As per industry standards
**(INR)



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