Customer Relation Executive

4 days ago

Vadodara, India AlphaDezine Full time

Customer Relation Executive are supposed to use their skills and experience to ensure that a company delivers the highest standards of service to customers. The executive may deal directly with customers’ placing new orders, inquiries, feedback and follow ups, or manage a team of customer relation executives. Either way, the customer executives aims to maximize customer satisfaction.
- Answer calls professionally to provide information about the order and services, take/ cancel orders, or obtain details of feedback.
- Receive orders and allocate them to designers.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Solve customer queries.
- Co-ordinate with team members to get work done on time.

**Skills**:

- Communication Skills - fluency over English language
- Product Knowledge
- Interpersonal Skills
- Problem Solving Skills
- Ability to Work under stress
- Quality Focus
- Problem Solving
- Documentation Skills
- Phone Skills.
- Resolving Conflict.
- Analyzing Information
- Multi-tasking.

**Qualification**:

- Bachelor Degree
- 1+ Year of experience
- Independent worker who can also collaborate with a team.

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