
CRM Executive
5 days ago
Responsibilities
- Manage customer relationships and ensure high levels of satisfaction.
- Utilize CRM software to track and analyze customer interactions and data.
- Develop and implement personalized customer engagement strategies.
- Collaborate with the sales and marketing teams to drive sales growth.
- Provide exceptional customer service and support.
- Maintain an in-depth knowledge of jewelry products and industry trends.
- Collect and analyze customer feedback to improve services and offerings.
**Qualifications**:
- HSC/Graduate
**Skills**:
- CRM software proficiency (Desirable)
- Customer relationship management
- Data analysis
- Sales and marketing collaboration
- Proven experience in a customer service or CRM role, preferably in the jewelry industry.
- Strong understanding of CRM software and customer relationship management principles.
- Excellent communication and interpersonal skills.
- Ability to analyze customer data and feedback to develop engagement strategies.
- Knowledge of jewelry products and industry trends.
- Customer service
- Communication
- Product knowledge
- Feedback analysis
Pay: ₹15,000.00 - ₹18,000.00 per month
**Experience**:
- CRM: 2 years (required)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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