Consumer Relations Representative

6 days ago

Remote, India Knack Ventures Full time

**For web posting**:
Through our offshore hiring partner, Knack Ventures, e.l.f. Beauty is looking for an experienced and organized Consumer relations representative to join our team. The role will report to the Senior Manager, Digital Consumer Relations.

**Position Summary**

**Responsibilities**
- Respond to consumer concerns quickly and efficiently
- Code consumer cases with correct data
- Maintain professional and brand appropriate demeanor at all times
- Participate in team meetings to escalate areas of concern to management

**Requirements**:

- Minimum 5 years prior experience in direct customer service position
- Excellent computer and organizational skills.
- An understanding of e-Commerce user experience and intuitive knowledge of how users interact and shop in a digital environment.
- Knowledge and enthusiasm for cosmetics and skincare products.
- Ability to shade match
- Organization skills and the ability to multi-task
- Resourcefulness
- Outstanding communication skills
- Beauty retail sales/make-up artist/influencer experience

**Company Description**

We are a team of professionals recruiting to serve key business functions for industry leading global businesses. Knack’s goal is to fuel your career growth and bring to you opportunities beyond local that otherwise seem unattainable. We are the offshore hiring partner for E.L.F. Beauty.

Who are we?

A team of professional recruiters who connect passionate individuals to talent seekers across the globe.

The value we create

Access to immersive professional experiences from the comfort of your home

Regular job listings with global industry leaders.

Upscale your career graph by working with industry leaders

How you fit?

Got a Knack for something? Help us, help you #FlauntYourKnack to the world.

**Client Description**

e.l.f. became a publicly traded company in 2016 (NYSE: ELF). The e.l.f. employee base represents the consumers that we serve - over 70% female and 46% diverse. e.l.f. is also a leader in board diversity. We are one of only 5 public companies that has over 60% women and over 20% black Board membership. We are committed to creating a culture internally - and in the world around us - where all individuals are encouraged to express their truest selves, are empowered to succeed and where we do the right thing for people, the planet and animals.

**Salary**: Up to ₹1,500,000.00 per year

Day range:

- Monday to Friday

Shift:

- Evening shift
- Night shift
- US shift

**Experience**:

- Customer service: 5 years (required)
- beauty advisor: 2 years (required)
- E-Commerce: 2 years (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (preferred)

Work Location: Remote

**Speak with the employer**

+91 9876543210

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