Customer Service Executive

4 days ago

Goa, India Tata SIA Airlines Full time

**Job Overview** To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner. **Key Responsibilities** Customer Service & Operations - Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures - Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management - Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction - Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification - Other duties and projects which may be assigned from time to time **Skills & Attributes** - Good communication skills - Willingness to work in shifts - Possess an aptitude for customer service **Work Experience** - Preferably 2-4 years of work experience **Qualification** - Graduate from a recognized university - Amadeus knowledge shall be an added advantage **Eligibility** - Minimum tenure in the current role and level 18 months as on date of release of IJP and must have attained minimum performance rating of GP3 in the last appraisal - Must be "confirmed'' in service **Location** Goa-Mopa **Note** All Vistara employees must be fully vaccinated against COVID-19

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