Customer Service Supervisor

15 hours ago

Goa, India Tata SIA Airlines Full time

**Job Overview**
To manage the administrative operation & preparation & presentation of monthly information of Hub Operations to the management.

**Key Responsibilities**
- Monthly MIS presentation of MHB, NPS, customer complaints and compliments to Station Managers & Head GS, Hub Ops
- Tracking of employee attendance and maintaining a records as per labour law and preparation of payroll inputs as per company standards
- IRROP agreement (Lounge, refreshments, and Hotel) end-to-end in consultation with FMSS/Station Managers and other relevant stake holders
- Office upkeep in coordination with the other stake holders
- Coordinate and follow-ups with various departments and internal / external agencies for a smooth functioning and flow for any ad hoc requirement at stations
- Compiling the various reports according to station requirements
- Coordinates with relevant stake holder to order, dispatch stationary at airports within time limit
- Looking after the various issues at the Airports and dealing with the agencies that are involved with the Issues and corresponding with them on a one-to-one basis to resolve the issue amicably or escalate
- Responsible for all the invoice processing, follow up with airport and vendors for any documents required by finance, payment follow up, submission after vetting and get the approval by the Station Manager/ Head of GS, Hubs update the vendor for the queries related to payment and tax
- Understanding of GHA contracts/agreements and follow-ups for any discrepancies
- Contingency Handling Preparedness

**Skills & Attributes**
- Self-starter and should be able to do multi-tasking
- Should possess organizational & time management skills
- Excellent written and oral communication skills
- Must have excellent command over MS Word, MS Power Point, MS Excel (Look Ups, Pivot Table)

**Work Experience**
- Preferably 3-5 years of Aviation/ Hospitality Industry experience

**Qualification**
- Graduate from a recognized university

**Eligibility**
- Must be at a level of Sr. Executive (1B) or 1 level lower than the position
- Minimum tenure in the current role and level 18 months as on date of release of IJP and must have attained minimum performance rating of GP3 in the last appraisal
- Must be "confirmed'' in service

**Location**
Goa-Mopa

**Note**
All Vistara employees must be fully vaccinated against COVID-19.

  • Restaurant Supervisor

    2 weeks ago

    Goa, India Ritz Classic Restaurant and Bar Full time

    Are you a hospitality professional with leadership skills and a passion for delivering excellent dining experiences? Join our team as a Restaurant Supervisor and contribute to the success of our dining establishment. **Responsibilities**: - Supervise and coordinate restaurant operations to ensure seamless service. - Train and mentor staff on service...

  • Housekeeping Supervisor

    2 days ago

    Goa, India Jaglax Homes Full time

    We are looking for a Housekeeping supervisor to act as the main point of contact for our guests at our Villas in Siolim. The responsibilities include cleaning and maintaining villas, greeting and checking in guests, making dining and entertainment arrangements and keeping guest rooms up to the villa and guest standards. Ultimately, you will help us provide...

  • Housekeeping Supervisor

    2 days ago

    Goa, India Jaglax Homes Full time

    We are looking for a Housekeeping Supervisor to act as the main point of contact for our guests at our Villas in Siolim. The responsibilities include cleaning and maintaining villas, greeting and checking in guests, making dining and entertainment arrangements and keeping guest rooms up to the villa and guest standards. Ultimately, you will help us provide...

  • Service Advisor

    2 days ago

    Goa, India Autobahn Trucking Full time

    Location: Goa - Experience: NA - Date Posted: 17-02-2025 - Expiry Date: 17-02-2026 **Requirement: 1** Service Advisor - Generalist - People & Culture job in Service Advisor? Autobahn Trucking (BharatBenz) is hiring! Shoot your CVs now! - Extending courteous reception to customers - Establish the complaints in the vehicle after a road test - Provide...

  • Housekeeping Supervisor

    1 week ago

    Goa, India Jaglax Homes Full time

    We are looking for a Housekeeping supervisor to act as the main point of contact for our guests at our Villas in Siolim. The responsibilities include cleaning and maintaining villas, greeting and checking in guests, making dining and entertainment arrangements and keeping guest rooms up to the villa and guest standards. Ultimately, you will help us provide...

  • Customer Service Representative

    2 days ago

    Parra, Goa, India Merv Enterprises Full time ₹ 1,92,000 - ₹ 3,60,000 per year

    LOCAL CANDIDATE IN GOA PREFERRED - IMMEDIATE STARTResponsibilities:Customer Assistance & Issue Resolutiono Handle incoming calls, messages & emails from customers regarding Internet connectivity, service disruptions, billing queries & general enquiries.o Provide prompt & accurate troubleshooting steps for Internet & network-related issues.o Escalate complex...

  • Restaurant Captain-supervisor

    15 hours ago

    Goa, India Fiesta Beach Resort Full time

    **Job Summary** Supervisor-Captain required for busy beach resort in Baga. Must understand systems use and be presentable. Good knowledge of food and beverage. Attention to detail, sense of urgency, and good customer service. Previous experience is required. Leadership experience is a must as well. Contactable references required. Hindi and English...

  • Food Services Supervisor

    2 weeks ago

    Goa, India St. Regis Hotels & Resorts Full time

    Additional InformationJob Number Job CategoryFood and Beverage & Culinary LocationThe St. Regis Goa Resort, Mobor, Goa, India, India, VIEW ON MAP ScheduleFull Time Located Remotely?N Position TypeNon-Management Position SummaryEnsure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of...

  • Food Services Supervisor

    2 days ago

    Goa, India St. Regis Hotels & Resorts Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Additional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationThe St. Regis Goa Resort, Mobor, Goa, India, India, 403731VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryEnsure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of...

  • Head Waiter/Supervisor

    5 days ago

    Goa, India Artnico Handcrafts & Designs Pvt. Ltd Full time ₹ 2,16,000 - ₹ 3,12,000 per year

    Head Waiter / SupervisorLocation: Artjuna, GoaWebsite: / Position OverviewThe Head Waiter / Supervisor at Artjuna is responsible for ensuring an exceptional dining experience by leading and supporting the service team, maintaining Artjuna's high standards of hospitality, and assisting in the day-to-day operations of the café and restaurant.The ideal...