Payments Support

1 day ago

Noida Uttar Pradesh, India NTT DATA Full time

**Req ID**: 304819

We are currently seeking a Payments Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

**Job Duties & Responsibilities**
- Effectively communicating your insights and plans to cross-functional team members and management
- Gathering critical information from meetings with various stakeholders and producing useful reports
- Allocating resources and maintaining cost efficiency
- Ensuring solutions meet business needs and requirements
- Managing projects, developing project plans, and monitoring performance
- Updating, implementing and maintaining procedures
- Prioritizing initiatives based on business needs and requirements
- Serving as a liaison between stakeholders and users
- Managing competing resources and priorities
- Monitoring deliverables and ensuring timely completion of projects
- Responsible for Service delivery of the team with focus on SLAs and customer management ensuring no escalations
- Managing stakeholder's relationship with different BU's and ability to manage escalated issues/ potential escalation
- Own Root cause analysis provide tactical and permanent solution
- Proactive analysis to drive down outage, improve recovery time and reduce time to engage

**Required Experience**
- Thorough knowledge of banking domain specially Fraud engines.
- Experience in regulatory reporting projects would be a huge plus
- Experience of successfully facing off to senior business leaders
- Wide knowledge of current and future trends in business and technology environment
- Experience creating detailed reports and giving presentations

**Education / Preferred Qualifications**
- Technology, Engineering or IT Bachelors degree

Technical Competencies
- Strong knowledge Data Management
- Operating systems (Linux/ Windows)
- Knowledge of JIRA
- Experience of handling host to host connectivity with multiple ecosystem players will be useful
- Very good knowledge in Oracle PL/SQL and sound technical knowledge in Database Administration
- Hands on Software development, middleware technology, databases, open source, migrations, security, deployment, QA, project management, agile/scrum, waterfall

Personal skills
- Possess Strong problem solving, analytical skills with an ability to handle multiple tasks & prioritize accordingly
- Demonstrated ability to effectively communicate, trouble shoot, and problem solve with clients throughout the implementation process
- Strong inter-personal & negotiation skills in dealing with HO and department users
- Medium to large team people management
- Excellent relationship building and networking skills

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