Customer Support Executive-international

7 days ago

Noida Sector Noida Uttar Pradesh, India JVW Technologies Full time

Proficient in English, with excellent writing/reading and speaking abilities.
- Maintain customer satisfaction by listening calmly and responding empathetically.
- Identify recurring customer issues and escalate to management to find scalable root-cause fixes.
- Proactively raise issues/alarms that may have an impact on core deliverables or operations to leadership.
- Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
- Ensure compliance with procedures and SLAs while achieving quality and performance metrics.
- Work on the Core queues with willingness to switch between different functions as per business requirement.
- Drive quality, productivity, and process improvement while keep pace with team’s growth, motivating others to meet the challenges of an extremely customer-focused and metrics driven environment.
- Flexible to work in a 24*7 environment. 100% work from office role.

We are hiring dynamic and customer-focused individuals to join our US Voice Process. As part of this role, you will handle queries from US-based customers, ensuring high-quality service delivery and customer satisfaction.

**Key Responsibilities**:

- Handle inbound and outbound calls to assist US customers
- Provide exceptional customer service by resolving issues promptly and professionally.
- Maintain accurate records of customer interactions and transactions.
- Adhere to company policies and compliance guidelines.
- Collaborate with team members and supervisors to ensure smooth operations.

**Eligibility Criteria**:

- Any Graduate or Undergraduate.
- Minimum 6 months of international call centre experience preferred. Freshers with excellent communication skills are also welcome to apply
- Must have excellent English verbal and written communication skills
- Must be willing to work night shifts.
- Experience in inbound callings, US support, US process, international voice process, process associate, international calling are added advantage

**Pls call**

**Sonam 9153619895**

**Mohsina 8218846274**

**Tanya 9149313427**

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Commission pay
- Joining bonus

Ability to commute/relocate:

- Noida Sector 55, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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