International Customer Support

2 days ago

Noida Uttar Pradesh, India Infinite Web Marketing Pvt Ltd Full time

We are looking for a highly motivated and enthusiastic Customer Service Executive to handle inbound and outbound support for students enrolling in our UK-based online courses. The role requires excellent communication skills, empathy, and a strong desire to help learners succeed.

**Key Responsibilities**
- Guide potential learners through course features, pricing, and enrollment steps.
- Resolve post-enrollment queries related to course access, schedules, and technical support.
- Maintain accurate records in CRM and ensure timely follow-ups.
- Coordinate with internal departments for issue resolution.
- Contribute to a positive customer experience and drive student satisfaction.

Key Requirements
- Minimum 1 year of experience in customer service (preferably in EdTech or international process).
- Excellent verbal and written communication in English.
- Strong interpersonal and problem-solving skills.
- Comfortable working in a fast-paced, target-driven environment.
- Prior experience in handling UK or international customers is a plus.
- Basic MS Office and CRM usage knowledge.

**Perks & Benefits**
- Fixed UK shift with weekends off
- Opportunity to work with a global education brand
- Friendly and supportive team culture
- Performance bonuses and incentives
- Growth path into student advisory or academic coordination roles

**INTERESTED CANDIDATES CAN ONLY WHATSAPP ( DO NOT CALL)**

Pay: ₹20,000.00 - ₹45,000.00 per month

Application Question(s):

- Are you comfortable with UK Process ( 1.00 PM to 10.30 PM)
- Can you manage your own transportation?

Work Location: In person

**Speak with the employer**
+91 8588833645
Expected Start Date: 03/08/2025

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