Customer Support Intern

2 days ago

Noida Uttar Pradesh, India MyOperator Full time

**Job Title**: Customer Support Intern

**Location**: Remote
**Duration**: 3 Months
**Stipend**: ₹15,000/month
**Opportunity**: PPO (Pre-Placement Offer) based on performance

**About MyOperator**

MyOperator is India’s leading cloud-based business communication platform, trusted by 40,000+ businesses. We empower brands to streamline their communication using cloud telephony, WhatsApp API, and AI-driven automation. As a fast-growing SaaS company, we’re focused on delivering exceptional customer experiences—and we’re looking for driven individuals to join us on this journey.

**Role Overview**

We’re seeking a proactive and customer-focused **Customer Support Intern** to join our support team. You’ll be the first line of contact for our customers—helping resolve issues, answering queries, and ensuring a smooth user experience. This role is perfect for someone looking to explore SaaS and customer success in a fast-paced tech environment.

**Key Responsibilities**
- Assist in resolving issues related to user panel access, call reports, or login problems.
- Update ticket statuses and maintain accurate customer records on **Zoho Desk**.
- Collaborate with the support team to escalate and track unresolved issues.
- Help document FAQs and standard troubleshooting procedures.

**Requirements**:

- Good communication skills in both **English and Hindi**.
- Basic computer knowledge and willingness to learn support tools.
- Interest in SaaS, technology, or customer-facing roles.
- Availability for a **full-time internship** (Monday-Saturday, rotational shifts).

**What You’ll Gain**
- Hands-on experience in customer support within a leading SaaS company.
- Exposure to real-time support tools like **Zoho Desk** and CRM platforms.
- Training and mentorship from experienced support professionals.
- Opportunity for a **Pre-Placement Offer (PPO)** based on performance.
- A collaborative, remote-first work culture focused on growth and learning.

**Job Type**: Internship
Contract length: 3 months

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift
- Morning shift
- Rotational shift

Application Question(s):

- Any Customer Support Experience you have?
- Okay with 15k stipend for 3 months in Noida Sec 2? (PPO chance after this)
- How would you rate your English Communication skills on a scale of 1-10 and why?

Work Location: In person

**Speak with the employer**
+91 9267989047

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