Process Trainer

1 day ago

Gurgaon, India Future Technosoft Full time

**Looking for Process Trainer (Loans & Credit Card Segment)**

**Minimum 1+ years’ Experience Required as Process Trainer**

**Prior work experience in any Loans Campaign, like Business Loans / Personal Loans / Appliance Loans etc) would be an added advantage**

**Work from Office - Location - Gurgaon**
- Deliver classroom training sessions to new hire agents in sync with the process requirement.
- Deliver up skill, refresher, cross skill training to existing agents as per business requirement and TNA
- Deliver product/process refresher to OJT agents based on TNI/TNA by the Quality team.
- Participate in OJT discussions and liaise with the floor support to bridge knowledge gaps.
- Design, develop knowledge checks/assessments to new hire and existing agents.
- Translate updates and feedback into effective training sessions to maximise agent productivity.
- Contribute to agent and LOB Quality through coaching, feedback training sessions.
- Maintain and update the e-knowledge base regularly to support agents on product and process related queries.
- Maintain and update the training tracker, material and resources in an organised manner.
- Share process updates inter department and within the team to plug knowledge gaps.
- Participate in training-quality calibrations, lender trainings and new process/product launch for the purpose of knowledge management.
- Consistently maintain and improve graduation rate & training throughput.
- Identify, highlight process gaps and provide training intervention.
- Audit calls as & when required.

**Experience (Must-have)**:

- Excellent Verbal and Written Communication - English & Hindi
- Understanding of Microsoft Office (Excel and Power-Point) is mandatory
- Good Knowledge of Training Delivery, Presentation and Coaching Skills
- Good knowledge of customer support
- Passion for the organization and respect for individual.
- Maturity to understand and deliver in a dynamic developing environment.
- Very good understanding in his/her process.
- Good written and verbal communication skills.
- Exceptional people and team skills.
- Competence to lead by example.
- Acceptance towards feedback and organization changes.
- Ability to understand and interpret data.
- Basic understanding of Excel, PowerPoint, Word.
- Prior Fintech Experience

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹400,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you ever worked in Loans / Credit cards / Financial Process?
- What is your Notice Period?
- What is your Current CTC?
- What is your Expected CTC?

**Education**:

- Bachelor's (required)

**Experience**:

- Process Trainer: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9971339889

  • process trainer

    1 day ago

    Gurgaon, Haryana, India Global Services Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Sales Trainer Process - Samsung - Hardcore sales Sk trainer should be excellent in English comms, shud be from BPO, Graduation mandatory, and shud have sales background as trainer.Immediate joiner - 5 days working 2 rotational weekoff - Upto 6lpa

  • Process Trainer

    1 day ago

    Gurgaon, India iN Technologies Full time

    look for Immediate joiner only Job description - Process Trainer Conduct NHT training sessions for new hires Conduct training sessions for new and current processes Conducting Refreshers Process Knowledge & certification Training Standardization Any New Initiative Ensure successful execution of training needs Measure program training...

  • Process Trainer

    6 days ago

    Gurgaon, India Abile Manpover solution pvt ltd Full time

    Hiring Process trainer for Mohali location need excellent communication skills plus bpo exp as trainer package upto 5.5Lpa **Job Types**: Full-time, Regular / Permanent **Salary**: ₹35,000.00 - ₹45,000.00 per month **Benefits**: - Flexible schedule - Health insurance - Leave encashment - Life insurance - Provident Fund Schedule: - Rotational...

  • Process Trainer

    1 day ago

    Gurgaon, Haryana, India Ideolon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: Process TrainerOverview: We are seeking a dynamic and experienced Process Trainer to join our team. The ideal candidate will be responsible for delivering effective training programs for new hires and existing staff, ensuring a thorough understanding of process workflows, client-specific procedures, and quality standards. The Process Trainer will play...

  • Process Trainer

    1 day ago

    Gurgaon, India NETRTECH SOLUTIONS LLP Full time

    **Job description** Greeting from NetRTech Solutions Position: Process Trainer (Banking Domain) Anyone who is confident about his/her communication skill can grab it as a challenge. Only excellent verbal and written communication skills are required **JOB DESCRIPTION**: We are hiring For Process Trainer. To do well in this role you need to be able to...

  • Process Trainer

    2 weeks ago

    Gurgaon, India Future Technosoft Full time

    **Looking for Process Trainer (Loans Segment)** **Minimum 1+ years’ Experience Required as Process Trainer** **Must have worked in any Loans Campaign, like Business Loans / Personal Loans / Appliance Loans etc)** **Work from Office - Location - Gurgaon, Sector 18** - Deliver classroom training sessions to new hire agents in sync with the process...

  • Process Trainer

    3 days ago

    Gurgaon, Haryana, India IGT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Process Trainer BFSI Account (Domestic Process)Location: GurgaonExperience: 1-5 YearsShift: Rotational Shifts (Including Night Shifts, if required)Job Summary:We are seeking an experienced and enthusiastic Process Trainer with a background in the banking domain to join our training team for a domestic voice/non-voice process. The ideal candidate...

  • Process Trainer

    6 days ago

    Gurgaon, Haryana, India Defitex Innovative Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionDefitex Innovative Solutions excels in Workforce Management, Field Sales & Marketing, and Talent Acquisition. We offer Skill Development and Corporate Training Programs to elevate team capabilities. Our services include Contract Staffing, Payroll Management, Data Analytics, and Market Surveys. We also provide GTM Strategy, Colleges & PDP...

  • Process Trainer

    1 day ago

    Gurgaon, Haryana, India IGT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position : Process Trainer |IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure...

  • Urgent) Process Trainer

    4 weeks ago

    Gurgaon, Haryana, India Wizfair Travels Full time

    Job DescriptionUrgent Hiring: US Travel Customer Support Trainer (US Shift)Location: Gurugram (Wizfair travel)Industry: Must have experience in US Travel DoaminExperience: Minimum 3 YearsShift: US Shift (5 Day Working)Joining: Immediate Joiners PreferredRequirements:Proven experience as a Sales Trainer in the travel industryStrong knowledge of US Travel...