Process Trainer

4 days ago

Gurgaon, India Future Technosoft Full time

**Looking for Process Trainer (Loans & Credit Card Segment)**

**Minimum 1+ years’ Experience Required as Process Trainer**

**Prior work experience in any Loans Campaign, like Business Loans / Personal Loans / Appliance Loans etc) would be an added advantage**

**Work from Office - Location - Gurgaon**
- Deliver classroom training sessions to new hire agents in sync with the process requirement.
- Deliver up skill, refresher, cross skill training to existing agents as per business requirement and TNA
- Deliver product/process refresher to OJT agents based on TNI/TNA by the Quality team.
- Participate in OJT discussions and liaise with the floor support to bridge knowledge gaps.
- Design, develop knowledge checks/assessments to new hire and existing agents.
- Translate updates and feedback into effective training sessions to maximise agent productivity.
- Contribute to agent and LOB Quality through coaching, feedback training sessions.
- Maintain and update the e-knowledge base regularly to support agents on product and process related queries.
- Maintain and update the training tracker, material and resources in an organised manner.
- Share process updates inter department and within the team to plug knowledge gaps.
- Participate in training-quality calibrations, lender trainings and new process/product launch for the purpose of knowledge management.
- Consistently maintain and improve graduation rate & training throughput.
- Identify, highlight process gaps and provide training intervention.
- Audit calls as & when required.

**Experience (Must-have)**:

- Excellent Verbal and Written Communication - English & Hindi
- Understanding of Microsoft Office (Excel and Power-Point) is mandatory
- Good Knowledge of Training Delivery, Presentation and Coaching Skills
- Good knowledge of customer support
- Passion for the organization and respect for individual.
- Maturity to understand and deliver in a dynamic developing environment.
- Very good understanding in his/her process.
- Good written and verbal communication skills.
- Exceptional people and team skills.
- Competence to lead by example.
- Acceptance towards feedback and organization changes.
- Ability to understand and interpret data.
- Basic understanding of Excel, PowerPoint, Word.
- Prior Fintech Experience

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹400,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you ever worked in Loans / Credit cards / Financial Process?
- What is your Notice Period?
- What is your Current CTC?
- What is your Expected CTC?

**Education**:

- Bachelor's (required)

**Experience**:

- Process Trainer: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9971339889

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