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Loan Servicing Associate

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Bengaluru Karnataka, India JPMorganChase Full time

Join the firm that FORTUNE has named one of the top five “World’s Most Admired Companies” and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.

**Job responsibilities**
- Interpret and manage loan documents for an assigned portfolio, ensuring compliance with terms and deadlines.
- Utilize critical thinking skills to identify and resolve short-term loan servicing issues within established policies and procedures.
- Collaborate with internal and external stakeholders to facilitate discussions and negotiations, aiming to resolve conflicts and drive win-win solutions.
- Contribute to the improvement of current loan servicing methods by proposing and implementing changes based on in-depth understanding of lending services.
- Provide training and guidance to junior team members on loan servicing tasks, fostering their professional growth.

**Required qualifications, capabilities, and skills**
- Two or more years of experience or equivalent expertise in managing and interpreting loan documents within a financial institution.
- Demonstrated proficiency in conflict management, with a track record of facilitating discussions and negotiations to resolve conflicts.
- Experience in training and guiding others on loan servicing tasks, fostering their professional growth.
- Advanced proficiency in strategic planning and time management, with a history of efficiently managing tasks and aligning operations with long-term goals.

**Preferred qualifications, capabilities, and skills**
- Collaborate effectively with cross-functional teams to ensure seamless client service operations, leveraging strong interpersonal relationship skills and a focus on enhancing client satisfaction and service delivery.
- Demonstrate flexibility and adaptability, maintaining a positive and optimistic attitude while adjusting to changing conditions and priorities.
- Exhibit teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative, and showing a willingness to learn and receive direction.
- Operate as a highly motivated self-starter, capable of working independently within a team environment, and asking well-thought-out questions to improve understanding and performance.
- Utilize strong organizational skills to function efficiently in a high-volume, fast-paced, deadline-oriented environment, ensuring adherence to service level agreements.