Loan Servicing Manager – Associate

3 weeks ago

Bengaluru, India JPMorgan Chase & Co. Full time

Join our Loans group as a Loan Servicing Manager - Associate and play a pivotal role in driving operational excellence. You’ll lead a dedicated team, ensuring all Service Level Agreements are met while overseeing key processes like deal closing, funding, repayments, and more. This is your opportunity to develop specialized skills in Nostro and Past Due Reconciliation, making a significant impact on our business success. Job Summary As a Loan Servicing Manager - Associate within our Loans group, you will be responsible for closely monitoring and guiding your team daily to ensure all Service Level Agreements (SLAs) are met. You will oversee a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations. Job Responsibilities  Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work successfully with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, capabilities and skills Hold a Bachelor's degree with minimum 8 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities  Influence and lead conversations with stakeholders effectively. Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management and executive leadership. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly.

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