Loan Servicing Manager – Associate

2 days ago

Bengaluru, Karnataka, India JPMorgan Chase Full time ₹ 15,00,000 - ₹ 25,00,000 per year

The Loan Servicing Manager - Associate is a key contributor within the Loans group, driving operational excellence and reliability. This role is dedicated to executing critical tasks with precision and efficiency, ensuring seamless loan servicing processes. By maintaining high standards and attention to detail, the Loan Servicing Manager - Associate supports the group's commitment to outstanding client service.

Job Summary

As a Loan Servicing Manager - Associate within our Loans group, you will be responsible for closely monitoring and guiding your team daily to ensure all Service Level Agreements (SLAs) are met. You will oversee a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations.

Job Responsibilities 

  • Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution.
  • Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation.
  • Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model.
  • Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed.
  • Implement a robust Knowledge Management model, including SOP maintenance and training.
  • Drive 100% compliance with process-related policies, guidelines, and controls.
  • Motivate and support team members to meet goals, identifying HIPOs and planning for their development.
  • Identify alternatives and options for issues, seeking alternative scenarios.
  • Work successfully with others, valuing diverse skills and building interdependence.
  • Identify training needs to improve performance and ensure compliance with training timelines.
  • Ensure high team depth with trained backups for critical work queues.

Required qualifications, capabilities and skills

  • Hold a Bachelor's degree with minimum 7 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles.
  • Gain knowledge of loan systems like Loan IQ for 
  • Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems.
  • Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues.
  • Maintain a strong risk and control mindset.
  • Understand investment banking products, including loans.
  • Drive small to medium-sized projects, achieving strong results.

Preferred qualifications, skills and capabilities 

  • Influence and lead conversations with stakeholders effectively.
  • Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management and executive leadership.
  • Develop domain learning and exhibit strong interpersonal and communication skills.
  • Apply analytical thinking and problem-solving skills effectively.
  • Understand the product lifecycle and area product management thoroughly.

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