Loan Servicing Manager

Job Category Lending Services Join our Loans group as a Loan Servicing Manager - Associate where you ll lead a dynamic team to ensure excellence in meeting Service Level Agreements SLAs Oversee critical processes such as Deal Closing Drawdowns and Rate-Fixings while honing your expertise in Nostro Past Due Reconciliation This role offers a unique opportunity to drive impactful operations and elevate your management skills in a collaborative environment Job Summary As a Loan Servicing Manager - Associate within our Loans group you will be responsible for closely monitoring and guiding your team daily to ensure all Service Level Agreements SLAs are met You will oversee a variety of processes including Deal Closing Drawdowns Rollovers Repayments Pre-payments Funding Rate-Fixings Fees and external payments This role offers a unique opportunity to enhance your skills in managing Nostro Past Due Reconciliation allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution Supervise processes like Deal Closing Drawdowns Rollovers and Nostro Past Due Reconciliation Ensure adherence to QUALITY QUANTITY SLAs and maintain a robust workflow allocation model Serve as the SME handling complex process-related queries and routing them to onshore teams if needed Implement a robust Knowledge Management model including SOP maintenance and training Drive 100 compliance with process-related policies guidelines and controls Motivate and support team members to meet goals identifying HIPOs and planning for their development Identify alternatives and options for issues seeking alternative scenarios Work successfully with others valuing diverse skills and building interdependence Identify training needs to improve performance and ensure compliance with training timelines Ensure high team depth with trained backups for critical work queues Required qualifications capabilities and skills Hold a Bachelor s degree with minimum 8 years of relevant loan servicing experience in syndicated loans or back office financial industry roles Gain knowledge of loan systems like Loan IQ Possess knowledge of nostro cash matching General Ledger reconciliation and SWIFT and remittance systems Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues Maintain a strong risk and control mindset Understand investment banking products including loans Drive small to medium-sized projects achieving strong results Preferred qualifications skills and capabilities Influence and lead conversations with stakeholders effectively Demonstrate executive presence by summarizing recommending and presenting issues and solutions to senior management and executive leadership Develop domain learning and exhibit strong interpersonal and communication skills Apply analytical thinking and problem-solving skills effectively Understand the product lifecycle and area product management thoroughly About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team J P Morgan s Commercial Investment Bank is a global leader across banking markets securities services and payments Corporations governments and institutions throughout the world entrust us with their business in more than 100 countries The Commercial Investment Bank provides strategic advice raises capital manages risk and extends liquidity in markets around the world