Loan Servicing Manager

Job Category Lending Services Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked 1 out of 50 of the best companies in the U S for best places to work and grow your career As a Loan Servicing Manager I within JPMorganChase you will oversee a team of loan servicing specialists ensuring effective management of a loan portfolio Your responsibilities include interpreting loan documents liaising with contacts and meeting deadlines You will use your lending services knowledge to make decisions impacting short-term departmental goals Success in this role requires conflict management critical thinking and personal resiliency Additionally you will demonstrate strategic planning time management and stakeholder management skills to achieve beneficial outcomes for clients and the firm Job responsibilities Oversee a team of loan servicing specialists ensuring adherence to established policies and procedures in managing an assigned portfolio of loans Interpret complex loan documents applying broad knowledge of lending services principles and practices to ensure accurate loan servicing Liaise with internal and external contacts utilizing effective listening and questioning skills to resolve short-term problems and facilitate win-win solutions Monitor and manage deadlines employing advanced time management and organization skills to ensure efficient loan servicing operations Contribute to the continuous improvement of our loan servicing processes leveraging critical thinking skills to identify opportunities for optimization and efficiency Required qualifications capabilities and skills Two or more years of experience or equivalent expertise in managing loan servicing operations with a focus on interpreting loan documents and ensuring adherence to deadlines Demonstrated proficiency in conflict management with a track record of facilitating discussions between conflicting parties to create win-win solutions Proven ability in critical thinking with experience in organizing comparing and critically evaluating various aspects of loan servicing situations to generate conclusions consistent with the facts and associated risks Experience in stakeholder management with the ability to establish productive working relationships with stakeholders cross-functional teams and clients to drive mutually beneficial outcomes Advanced skills in strategic planning and time management with a demonstrated ability to define organizational direction allocate resources and manage multiple tasks efficiently to achieve goals effectively Preferred qualifications capabilities and skills Strong organizational skills that enable efficient functioning in high-volume fast-paced deadline-oriented environments ensuring adherence to service level agreements and timely delivery Keen awareness of operational risks throughout the lending lifecycle supporting effective identification and mitigation of potential issues through critical thinking Proficiency in data and technology literacy enabling the analysis of data and implementation of innovative solutions with the ability to integrate advanced technologies to enhance operational efficiency Outstanding leadership qualities demonstrated through the ability to deliver feedback mentor and coach others fostering development and high performance within teams Expertise in managing and developing high-performance teams through continuous training and dynamic coaching ensuring adherence to Key Performance Indicators KPI targets and driving team success About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team J P Morgan s Commercial Investment Bank is a global leader across banking markets securities services and payments Corporations governments and institutions throughout the world entrust us with their business in more than 100 countries The Commercial Investment Bank provides strategic advice raises capital manages risk and extends liquidity in markets around the world