Urgent: Loan Servicing – Team Leader

Job Category Lending Services Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked 1 out of 50 of the best companies in the U S for best places to work and grow your career As a Loan Servicing Supervisor within JPMorganChase you will manage a team of Loan Servicing Specialists to ensure smooth loan portfolio operations Your responsibilities include interpreting loan documents liaising with stakeholders and overseeing deadlines You will use your loan servicing knowledge and critical thinking skills to identify and resolve issues following established practices Effective conflict management relationship building and communication will be key to your success Additionally you will mentor team members directly impacting our goal of providing excellent lending services Job responsibilities Oversee the work of Loan Servicing Specialists ensuring adherence to established guidelines and procedures and maintaining the quality of loan servicing tasks Interpret loan documents applying critical thinking skills to identify potential issues and propose solutions based on established guidelines Liaise with internal and external stakeholders using effective listening and questioning techniques to clarify requirements and resolve any conflicts or issues Monitor and manage deadlines for loan servicing tasks utilizing time management and organizational skills to ensure tasks are completed efficiently and effectively Provide mentoring and guidance to team members assisting them in developing their skills and knowledge in loan servicing Required qualifications capabilities and skills Baseline knowledge or equivalent expertise in loan servicing management with a focus on interpreting loan documents and managing loan portfolios Demonstrated ability to apply critical thinking skills to identify and resolve issues in a lending services environment Proven experience in stakeholder management with the ability to establish productive working relationships and effectively communicate with internal and external stakeholders Experience in mentoring or guiding others with a focus on developing specific skills and knowledge in a professional setting Demonstrated ability to manage multiple tasks and projects efficiently with strong organizational and time management skills Preferred qualifications capabilities and skills Strong collaboration skills with cross-functional teams to ensure seamless client service operations maintaining an excellent client service focus to enhance satisfaction and service delivery Strong organizational skills to function efficiently in high-volume fast-paced deadline-oriented environments while maintaining service level agreements Awareness of operational risks throughout the lending lifecycle applying critical thinking to identify and mitigate potential issues Proficiency in data and technology literacy to analyze data and implement innovative solutions with digital literacy to effectively integrate advanced technologies Ability to lead and manage teams deliver feedback and mentor others by leveraging experience fostering development and high performance About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team J P Morgan s Commercial Investment Bank is a global leader across banking markets securities services and payments Corporations governments and institutions throughout the world entrust us with their business in more than 100 countries The Commercial Investment Bank provides strategic advice raises capital manages risk and extends liquidity in markets around the world