Customer Care Executive

7 days ago


New Rajendra Nagar Raipur Chhattisgarh, India YATHARTH PLACEMENT SERVICES Full time

Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
- Experience in Real Estate will get first preference.
- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
- Analyzing and reporting customer data to devise new strategies or update the existing ones
- Making appointments that fit into the schedule of the client and the customer.
- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
- Assisting them if they are facing a problem and troubleshooting it.
- Ensuring the customer has a positive experience with the company.
- Fostering a healthy relationship between the client and the customer.
- Overseeing timely delivery and payment of sales orders.
- Handling all Voice and Non-Voice Processes in BPOs & Call center.

**Requirements**:
Good communication skills

Negotiation Skills

Minimum 6 months Experience in Customer Handling

Graduate degree

**7225070721**

**Job Types**: Full-time, Permanent, Fresher, Internship

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Rotational shift
- Weekend availability
- Weekend only

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7225070721



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