Telecalling : Travel Industry
2 days ago
**Job Summary**:
**Key Responsibilities**:
- Make outbound calls to prospective customers and promote travel products and packages.
- Respond to inbound inquiries regarding flights, hotels, tours, and visa services.
- Understand customer preferences and suggest suitable travel options.
- Maintain updated knowledge of company travel packages, pricing, and promotions.
- Coordinate with the sales and operations teams for booking confirmations.
- Record customer information and call details accurately in the CRM system.
- Build and maintain strong client relationships to ensure repeat business.
- Meet daily and monthly call and conversion targets.
- Handle customer feedback and complaints professionally and escalate when necessary.
**Requirements**:
- **Education**: Minimum 12th pass; Bachelor’s degree preferred.
- **Experience**: 0-3 years of experience in telecalling, preferably in the travel/tourism industry.
- **Skills & Competencies**:
- Excellent verbal communication and convincing ability.
- Customer service orientation and positive attitude.
- Knowledge of domestic and international destinations (preferred).
- Proficiency in MS Office and basic CRM tools.
- Fluency in English
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
Work Location: In person
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