
Customer Service Assistant
1 week ago
Handling all incoming customer queries and questions
- Providing the appropriate service and information or referring clients to another department
- Referring problematic issues that they cannot solve to management
- Resolving customer complaints and issuing refunds as needed
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Providing quotations and checking product availability
- Handling payment transactions
- Adhering to a company’s policies and procedures at all times when assisting customers
**Job Types**: Full-time, Part-time, Regular / Permanent, Fresher
**Salary**: ₹18,000.00 - ₹26,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Day shift
- Flexible shift
- Monday to Friday
- Morning shift
- Weekend availability
Supplemental pay types:
- Joining bonus
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
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