Hiring Customer Care Dispatcher Mumbai Location

1 week ago

Mumbai Maharashtra, India Mettler Toledo Full time

Hiring Customer Care Dispatcher _ Mumbai location

**Location** Mumbai, Maharashtra

**Date posted** January 10, 2025

**Job ID** 18425

**Our Opening and Your Responsibilities**
- Customer inbound calls dispatch thru SFDC. Align with customers for Unplanned paid jobs for Field Service Engineer visit.
- Service Engineers planning & scheduling for unplanned service orders
- Manage intra-call status updates and escalation process with field management
- Should have know-how of the geographic territory or have ability to learn geographic coverage and travel time for engineers
- Measurement of Service Quality Parameters - Response Time (RT), Uptime, TAT (turnaround time), FTFR (First time First resolution) etc,
- Responsible for Customer Satisfaction / NPS
- Align with Contract SLA & find solution to support customer
- Fill Service Engineers' schedule for optimum utilization
- To manage Unplanned Service jobs by closely working with Field Service Technicians and alignment with customers.

**What You Need to Succeed**
- Diploma, BSc in Instrumentation/Electronics/Electrical or BCom
- Excellent Writing & Speaking Skills
- Good Negotiator & experience of conflict management
- Basic knowledge of Excel & PowerPoint.
- Overall and Specific Experience: Freshers or upto 2 yrs Experience with SAP CRM/call management / SFDC experience preferred

**Our Offer to You**
- One Team" that thrives on collaboration and innovation
- Opportunities to work with Global teams
- An open, fair and inclusive environment
- Multitude of learning and growth opportunities
- A brand name that is identified worldwide with precision, quality, and innovation.

**About Mettler Toledo**

**Equal Opportunity Employment**

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

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