Customer Sales Support Executive
1 week ago
Alfa Laval India is looking for a Customer Sales Support Executive in Service Operations Division - India. (For Pune Location)
About Us
- At Alfa Laval, we always go the extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet.
We make it happen by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
As a member of our team, you thrive in an open inclusive workplace, based on diversity with a sense of belonging.
This is where you can make a difference by constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems.
Making the world a better place. Every day.
Please feel free to peruse our website
The position / About the Job:
Customer Sales Support Executive will be responsible in providing customer total ownership for Complex quotation / tenders, Online tenders, Complex order processing till execution, Pre inspection, communication & Invoicing for Capital sales & Aftersales for given assigned region and an interface between customer and external sales team
Customer Sales Support Executive will be responsible for
- Efficient handling & Preparation of government tenders, online e-tenders in coordination with external sales team and submission through online portal of government/defense Marine establishment including Shipyards.
- Coordinate with service center, evaluate the service repair estimate, prepare repair offer of the equipment in coordination with Service product managers
- Provide direct support to customer during the quotation process with advanced technical support and all commercial clarification & support to Sales team regarding quotation and tender process
- Order execution of Capital sales Equipment's as well spares parts to Marine government and defense establishments/ organizations & shipyards etc.
- Manage order execution process complex sales, from the quote acceptance, Order Acknowledge Management, deliveries from the factories,
- Support the customer solving basic technical questions. Coordinate with operations &. Communicate to obtain current production dates, update required systems and communicate changes with customers
- Responsible for coordinating with various inspection agencies technically and commercially
- Responsible of clear order backlog including periodic review with finance team
- Prior experience of working similar order execution of marine defense establishment an added advantage.
Who you are
- As a Customer Sales Support Executive, you will analyze the information, develop, and execute a Plan, Prioritize, create focus, align efforts, and drive priorities.
What you can be
- Graduate engineer 3 to 5 Years’ experience
- Good commercial knowledge
- INCOTERMs
- Knowledge of MS Office
- Sales support /Order execution experience
The location
- Pune
Why should you apply
- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
- Exciting place to build a global network with different nationalities to mingle and to learn.
- Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
- The position will report to the Customer Sales Support Manager.
We always look for both experience and potential, so if you think you have what it takes to join us and are curious to find out more, apply
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