Customer Support Executive

4 days ago

Delhi, India The Marble Store Full time

The Marble Store is seeking a dedicated and experienced female Customer Relationship Executive to join our team. In this role, you will be responsible for connecting with potential customers, following up with clients, and creating reports to help us better serve our clients. This is an excellent opportunity for a motivated individual with exceptional communication skills and a strong background in customer relations to contribute to our ongoing success.

**Responsibilities**:

- Follow up with clients to ensure satisfaction and address any concerns or issues.
- Prepare and maintain accurate reports on customer interactions, feedback, and sales trends.
- Collaborate with the sales and marketing teams to develop strategies for reaching new clients and maintaining long-term relationships.
- Stay up-to-date with product offerings and industry trends to effectively communicate with clients.
- Handle customer inquiries and complaints in a professional and timely manner.
- Utilize CRM software to manage and update customer information and interactions.

**Requirements**:

- A minimum of 3 years of experience in a customer relationship or sales role.
- Excellent communication skills, both written and spoken, in English.
- Proficiency in MS Word and Excel.
- Strong computer skills and experience working with CRM software.
- Ability to build and maintain relationships with clients, and a genuine passion for helping customers.
- Highly organized and detail-oriented, with the ability to multitask and prioritize tasks effectively.
- Self-motivated and goal-driven, with a strong work ethic and a willingness to learn and adapt.

If you believe you have the skills and experience to excel in this role, please submit your resume and a cover letter outlining your qualifications. We look forward to welcoming a talented Customer Relationship Executive to our team at The Marble Store.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- West, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

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