Customer Service Representative
1 week ago
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role- This specialty provides technical support assistance to clients on a supported products and infrastructure.- Proficient to ensure customer issues are resolved in the most timely and effective manner possible.- Experience to utilize available time efficiently to achieve effective and efficient results.- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.- Ability to identify basic hardware parts and aware of basic hardware concepts.-
- Questioning skills /probing skills, as relevant to the issue and level of the caller.- Find opportunity and implement process improvements- Ability to empathize and work with customers in real-time to resolve issues.- Flexible to work in Voice and Chat Process.- Willing to work in Night Shifts / Rotational Shifts.- Willingness to Work from Office as per Hybrid Work Model.- Windows 10 troubleshooting, excellent communication skills and also customer service skills.
Who You Are
Required Skills and Experience- 0-1 year experience in customer service or technical support role.- Knowledge of Windows, Mac, or Linux operating systems- Support help desk knowledge- Troubleshooting and problem-solving skills- Customer support knowledge- Active listener with flexibility to modify approach and adapt to customer needs
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
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