User and Market Researcher Role

Data, Research & Insights- User Research- At Spotify, we’re passionate about providing the right music for every moment. We’ve connected millions of people to their favourite songs and built a service that people use to discover and share music they love

Location
- Mumbai

Job type
- Permanent
- Spotify launched in India in 2019 and has since grown rapidly as the preferred audio streaming service for millions of users.
- We are looking for a User & Market Researcher to join our Insights team in India.
- This dual role will focus not just on building a deeper understanding of our users across India, but also try to understand market trends, competition and bring in a more holistic approach to finding opportunity areas for Spotify.

What you will do:

- Uncover insights across user and market to drive user activation, retention and growth for Spotify in India.
- Design, implement and analyze both qualitative and quantitative research across the product lifecycle inform business, marketing and content strategy for Spotify India.
- Conduct or facilitate evaluative and generative research for users across cohorts to enable evidence based decisions.
- Analyze trends and signals across the audio streaming industry and competition in India.
- Proactively identify key gaps in strategy to innovate & improve on the Spotify app basis user and market needs.
- Work with the data science team to triangulate insights across sources.
- Use futures thinking principles to build scenarios for the evolution of the Spotify user.
- Commission and coordinate work with external research partners.
- Set up in-house research processes and systems to enable agile user & market research.
- Conduct deep dives on critical questions regarding user behavior that will shape our thinking on content, product and marketing.
- Partner with global Insights teams to learn best practices and identify areas of collaboration.

Who you are:

- You have 4-7 years of experience in the User Research & Insights space
- You have multiple super powers - ideally exposure across consumer insights, user/product research and secondary research
- You have deep understanding of design research & qualitative methodologies and when to deploy them
- You have basic understanding of quantitative methodologies and are willing to go deeper
- Have a bias for action - delivering useful recommendations versus sharing of information or data. You also go above and beyond to make sure insights are action on
- You have experience working in a startup or in ambiguous fast-paced environment
- You bring passion and playfulness to your work and those around you
- You’re a fantastic communicator and can work cross-functionally with business partners.

Our global benefits
- Extensive learning opportunities, through our dedicated team, GreenHouse.
- Flexible share incentives letting you choose how you share in our success.
- Global parental leave, six months off - fully paid - for all new parents.
- All The Feels, our employee assistance program and self-care hub.
- Flexible public holidays, swap days off according to your values and beliefs.
- Spotify On Tour, join your colleagues on trips to industry festivals and events.

Learn about life at Spotify
- Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

Global COVID and Vaccination Disclosure
- Spotify is committed to safety and well-being of our employees, vendors and clients. We are following regional guidelines mandating vaccination and testing requirements, including those requiring vaccinations and testing for in-person roles and event attendance. For the US, we have mandated that all employees and contractors be fully vaccinated in order to work in our offices and externally with any third-parties. For all other locations, we strongly encourage our employees to get vaccinated and also follow local COVID and safety protocols.