Customer Service Representative for Food Brand

4 days ago

Delhi, India The Charcuterie Co Full time

**Key Responsibilities**:

- Answer sales calls, help customers with their orders and provide updates
- Coordinate with operations team to ensure customer order success. Communicate any difficulties to customer and handle their reaction
- Make attractive reels, videos & pics, and post through social media apps. Manage online presence.

**Benefits**:

- Attractive salary and bonus package
- Increased responsibilities for role - ability to influence organization at larger level
- Increased learning and skill development
- Chance to be a part of a fast growing, dynamic and professional team

**Job Requirements**:

- Native level fluency and accent in English - sophisticated accent, ability to use professional phrases and engage with high net worth customers with mínimal training
- Past experience in food industry is a must - catering, restaurants, cloud kitchens or banquet halls
- Flexibility in timings - ability to stay online to answer customer queries outside of traditional work hours
- Can handle difficult conversations with customers and guide towards resolution while not losing composure
- Positive can-do attitude, high levels of self-motivation and ability & willingness to go above and beyond

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Performance bonus

COVID-19 considerations:
Proper sanitization and hygiene is maintained in office. No physical interaction with customers

Application Question(s):

- Level of proficiency in English? (Basic, Intermediate or Proficient?)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Food Customer service: 1 year (preferred)

**Language**:

- English (required)

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