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Customer Support Executive
2 weeks ago
Job Summary:
Key Responsibilities:
- Respond to customer inquiries and provide information regarding products/services.
- Assist customers with troubleshooting and resolving issues.
- Process orders, returns, and exchanges in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve complex customer issues.
- Provide feedback to management on customer trends and potential improvements.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Adhere to company policies and procedures while maintaining a high level of professionalism.
Qualifications:
- Graduate, diploma or equivalent; additional education or certification is a plus.
- Previous experience in customer service or support preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using computers and customer support software.
- Ability to handle multiple tasks and prioritize effectively.
Thanks & Regards
HR AYUSHI PATEL
9118990029
**Job Types**: Full-time, Fresher
Pay: ₹24,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
- Night shift
- Rotational shift
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Expected Start Date: 24/10/2024
