Sales & Onboarding Executive/supervisor

2 weeks ago

Mumbai, India Moove Full time

**About Moove**

Moove is on a mission to make Africa and other emerging markets more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across emerging markets. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

**About the Role**

Moove is looking for a professional with strong business acumen and an entrepreneurial attitude to be the Onboarding /Sales Executive, reporting to the City Fleet Manager. As a proven result-driven person, the Onboarding /Sales Executive will be responsible for the coordination of the entire onboarding process of the drivers. In this role, you will dig deep into effectively providing customer service for drivers so as to make the organization run more efficiently. If you've got patience, some big ideas, and an uncanny knack for customer service, this is the role for you

**The Opportunity**

**What You’ll Be Doing**
- Deliver 100% satisfaction, in-person support to our drivers.
- Walk drivers through onboarding and all of the tools to be successful
- Help brand the Moove name and get drivers excited
- Stay on top of Moove policies and procedures
- Register new drivers, and review accurate drivers’ information while ensuring

compliance with Moove standards.
- Welcome and greet customers delightfully.
- Accurately describe Moove’s product features and benefits to drivers.
- Ensure all onboarded drivers are transferred to the Moove Fleet account.
- Resolve driver related issues

**What You will need for this position**
- A Bachelor’s degree in any field.
- A minimum of 1-2 years of experience.
- Excellent communication skills.
- Excellent interpersonal and presentation skills, with the ability to communicate

effectively (written and oral) with others at all levels of the organization and externally.
- Must be customer service-centric.
- Must possess basic administration skills.
- Ability to work independently, with little or no supervision.
- Ability to work in a fast-paced environment.

**Who You'll Be Working with**:
Directly reporting to the City Fleet Manager and closely working with our Operations Team.

**About the team**

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.

Moove is strongly committed to diversity within its community.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

**EEO Statement**: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

**Moove’s Vision**: Moove is a mobility asset finance company and is Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise vehicle ownership and empower mobility entrepreneurs across Africa.

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