Solution Architect

Overview:

- ** Responsibilities:

- **

Designing and architecting robust conversational AI solutions that deliver a seamless user experience across channels. Evaluating and selecting the most suitable technologies and tools to optimize chat solutions with an emphasis on leveraging advanced technologies such as AI, Machine Learning and Cloud Native platforms.

**Must have skills:

- **
- Ability to translate business requirements w.r.t to conversational platforms into innovative and effective solutions/designs and ensure the successful implementation.
- Ability to translate business requirements w.r.t to AI Driven contact center platforms into innovative and effective solutions/designs and ensure the successful implementation.
- Strong communication and collaboration skills, with a talent for explaining complex concepts simply.
- Lead the requirement, design & development of conversational area projects; working hand in hand with product area stakeholders.
- Excellent problem-solving skills and troubleshooting skills w.r.t real time challenges of customers.
- Experience on chatbots integration with various data sources, APIs, and external systems, ensuring seamless connectivity and data exchange.
- Ability to design complex conversation flows and create engaging user experiences.
- Proficiency or work experience with Google Cloud's conversational AI tools, including Dialogflow CX/ES, Natural Language API, and Cloud Speech-to-Text.
- Ability to analyze and report on project delivery metrics (planned vs. actual) to identify performance trends, risks, and opportunities for improvement.
- Able to Drive process improvement initiatives by partnering with cross-functional teams to implement best practices and resolve strategic and organizational issues.
- Stay updated and keep the team updated with the latest advancements in conversational AI and machine learning, integrating innovative approaches for sustained competitive advantage.

**Even better if you have:

- **
- Hands on experience in developing and deploying chatbots on Google Cloud, particularly using Dialogflow.
- Understanding of dialogue management and NLP techniques.
- Strong programming skills in Python, NodeJS, or JavaScript, with the ability to develop custom chatbot components.

s.

**Responsibilities**:
**Responsibilities:

- **

Designing and architecting robust conversational AI solutions that deliver a seamless user experience across channels. Evaluating and selecting the most suitable technologies and tools to optimize chat solutions with an emphasis on leveraging advanced technologies such as AI, Machine Learning and Cloud Native platforms.

**Must have skills:

- **
- Ability to translate business requirements w.r.t to conversational platforms into innovative and effective solutions/designs and ensure the successful implementation.
- Ability to translate business requirements w.r.t to AI Driven contact center platforms into innovative and effective solutions/designs and ensure the successful implementation.
- Strong communication and collaboration skills, with a talent for explaining complex concepts simply.
- Lead the requirement, design & development of conversational area projects; working hand in hand with product area stakeholders.
- Excellent problem-solving skills and troubleshooting skills w.r.t real time challenges of customers.
- Experience on chatbots integration with various data sources, APIs, and external systems, ensuring seamless connectivity and data exchange.
- Ability to design complex conversation flows and create engaging user experiences.
- Proficiency or work experience with Google Cloud's conversational AI tools, including Dialogflow CX/ES, Natural Language API, and Cloud Speech-to-Text.
- Ability to analyze and report on project delivery metrics (planned vs. actual) to identify performance trends, risks, and opportunities for improvement.
- Able to Drive process improvement initiatives by partnering with cross-functional teams to implement best practices and resolve strategic and organizational issues.
- Stay updated and keep the team updated with the latest advancements in conversational AI and machine learning, integrating innovative approaches for sustained competitive advantage.

**Even better if you have:

- **
- Hands on experience in developing and deploying chatbots on Google Cloud, particularly using Dialogflow.
- Understanding of dialogue management and NLP techniques.
- Strong programming skills in Python, NodeJS, or JavaScript, with the ability to develop custom chatbot components.

**Requirements**:
**Responsibilities:

- **

Designing and architecting robust conversational AI solutions that deliver a seamless user experience across channels. Evaluating and selecting the most suitable technologies and tools to optimize chat solutions with an emphasis on leveraging advanced technologies such as AI, Machine Learning and Cloud Native platforms.

**Must have skills:

- **
- Ability to translate business re