Customer Service Representative

3 days ago

Gurugram Haryana, India Coldex Logistics Pvt Ltd Full time

**Provide accurate information** about products or services and assist customers in resolving any issues they may encounter.
- **Resolve customer complaints** in a timely and professional manner.
- **Maintain and update customer records** and track interactions in the company's CRM system.
- **Follow up** with customers to ensure issues are fully resolved and that they are satisfied with the service.
- Escalate complex problems to **senior support staff** or supervisors when necessary.
- **Ensure adherence to service level agreements** (SLAs) and meet or exceed customer service performance metrics.
- Contribute to a **positive team environment** by supporting and helping colleagues.
- **Skills and Qualifications**:

- **1 year of experience** in customer service or a related field.

**Educational Requirements**:

- High school diploma or equivalent; **bachelor’s degree** in any field is a plus.

**Perks and Benefits**:

- Competitive salary and incentive structure.
- **Health insurance** and other benefits.
- **Opportunities for growth** within the company.
- **Work-life balance** with rotational shifts.
- **Excellent communication skills in English**, both written and verbal.
- Ability to handle **high-pressure situations** and resolve issues calmly.
- Strong **problem-solving skills** with attention to detail.
- Familiarity with **customer service software, CRMs**, and ticketing systems (preferred).
- **Active listening** skills to fully understand customer concerns and provide the best solutions.
- Ability to work in a **fast-paced environment** and manage multiple tasks efficiently.

Pay: ₹10,404.69 - ₹35,270.25 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Fluent (preferred)

Work Location: In person

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