Process Trainer
5 days ago
Key Responsibilities:
Design and deliver comprehensive training programs for inbound customer service representatives focused on product knowledge, features, and benefits.
Create engaging training materials, including presentations, manuals, and e-learning modules that facilitate effective learning.
Conduct regular assessments to evaluate trainees’ understanding of products and services; provide constructive feedback for improvement.
Collaborate with product management and marketing teams to stay updated on product changes and launches.
Monitor performance metrics of trainees post-training to measure effectiveness; adjust training strategies as necessary.
Facilitate ongoing development sessions to refresh knowledge and introduce new products or updates.
Required Qualifications:
Bachelor’s degree in Education, Business Administration, or a related field.
A minimum of 2 years experience in a training role within the BPO industry or similar environment.
Strong understanding of inbound customer service processes and best practices.
Exceptional presentation and communication skills that engage learners effectively.
Adept at using various training tools and technologies to enhance learning experiences.
**Job Types**: Full-time, Permanent
Pay: Up to ₹600,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
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