Customer Service Executive

7 days ago

Ahmedabad Gujarat, India Glen Group of Companies Full time

Glen Group is on the lookout for a talented Customer Support to be the forefront of our customer interactions.
- **Accountabilities**:_
- Managing schedules & dispatch of the guards on a computer software
- Calling the security guards on a regular basis to ensure their attendance and performance at job
- Route relevant information to other departments and locations as appropriate via Action Request
- Develop and maintain knowledge of Glen Group Operations
- Handle job duties in their appropriate priority with accuracy and efficiency
- Ensure information obtained or provided whether verbally or in writing is accurate and in keeping with policy and procedures
- Communicate effectively over the telephone with sensitivity and tact, respond to adverse situations (e.g., irate customers, high call volumes), and make sound judgment calls
- Work in a manner that protects one’s own health & safety as well as the safety of co-workers and others, and that is consistent with the law and with safe work practices and procedures
- **Requirements**:_
- Bachelors in any field and minimum 2 year of relevant experience
- Good verbal and written communication skills, courteous telephone manners
- Excellent problem-solving skills
- Team player as well as the ability to work independently
- Desire to meet and exceed pre-defined performance goals

We are looking for passionate individuals who share in the importance of our values: Caring, Customer Centered, adaptable and Teamwork and can live these values with us every day.

**Job Types**: Full-time / Permanent / Rotational shift (24/7 availability)

**Location**: Ahmedabad/ Onsite

**Experience**: Total work: 2 years Minimum

Pay: ₹25,000.00 - ₹35,000.00 per month

Application Question(s):

- What is your level of proficiency in English?
- How many years of work experience do you have in customer service?
- Are you comfortable in working in an onsite setting?
- Are you ready to start immediately?
- Have you completed your Bachelor's Degree?
- Will you be willing to work in night shifts?
- Will you be ready to work from Punjab during your training period (1 month)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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