Application Support

Join us as a Service Manager, Group Finance at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

To be successful as a Service Manager, Group Finance you should have experience with:

- Orchestration / configuration of multiple tasks (some may be automated) into one complete end-to-end process or job via JBPM, Kafka, MESH, SQL, Quartz, SMTP
- Data analytics via Python, Polars Data frames, Stream lit for data collection, transformation, and organization to conclude, make predictions, and drive informed decision-making.
- GUI interface that allows users to interact with electronic devices through graphical icons and visual indicators like React, Mui for CSS
- Firm Database knowledge in Oracle and SQL server
- Experience in set of practices, tools that automate and integrate the processes between software development and IT teams DevOps like Gitlab, Jenkins, TeamCity, Autosys, Jira, Stash
- MI & Visualization tools like Tableau translating complex, high-volume, or numerical data into a visual representation that is easier to process. Data visualization tools improve and automate the visual communication process for accuracy and detail.
- Develop scripts and automate tasks using Python, Shell, and PowerShell.
- Ensure secrets management and security with CSM.

Additional relevant skills given below are highly valued:

- Knowledge of additional programming languages and frameworks.
- Familiarity with agile development methodologies.
- Create MI & visualization solutions with Tableau,.Net, and Angular for writeback services.
- Utilize Gitlab Duo for code quality and security.

You may be assessed on the key critical skills relevant for success in role, such as experience with following skills as well as job-specific skillsets. (Move this para to before the location)

This role will be based out of Pune.

**Purpose of the role**

To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.

**Accountabilities**
- Development of strategic direction for IT Services, including the implementation of up-to
- date methodologies and processes.
- Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness..
- Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
- Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
- Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions..
- Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.
- Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
- Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

**Vice President Expectations**
- To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
- If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent stan