LMS Administrator

**LMS Administrator, Client Services**

Cvent is a global meeting, event, travel, and hospitality technology leader, with more than 4,000+ employees worldwide. As a leading cloud-based technology company, we have over 28,000+ customers, including 80% of the Fortune 100 companies, in more than 100 countries.

Cvent’s software solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. In addition to helping event planners navigate every aspect of the event process, we also provide an integrated platform to hoteliers to help create qualified demand for their hotels, manage that demand more efficiently, and measure their business performance in real-time.

**About the role**:
Cvent, Inc. is seeking a Learning Management System Administrator to support the LMS team in our Client Services (CS) division. As an LMS Admin, you will manage & administer the Docebo LMS, including vendor management, technical issue research, user communication, integrations, metrics and reporting, and system testing. You will work closely with the Content management and L&D teams to implement the content for both Internal & External branches in LMS.

**What You Will Be Doing**
- Create Learning Plans/Curriculums, uploading SCORM/AICC Content as per the training need & requirement. Editing & updating e-learning modules.
- Partner with the Cvent Client Services, Marketing and various technology teams to provide high-quality, simple, and effective learning experiences to Cvent’s customers that impact their business outcomes.
- Work closely with Cvent Training & content creation teams and implement new content rollout for both Internal users & clients.
- Support learner issues and inquiries as related to the LMS and other learning systems, ensuring customer satisfaction.
- Ensure compliance with process, technology and data requirements according to system governance.
- Conduct regular reviews of learning data for adherence to standards, consistency, accuracy, and integrity
- Monitor the LMS integration with Salesforce CRM tool.
- User Integration & Monitor feeds between HR and learning systems; raise and resolve feed errors or failures.
- Create user logins and assign user permissions, create and manage user structures including the creation of user groups and learning paths, and manage users’ course enrollment.
- Lead efforts to identify, troubleshoot, and resolve LMS-related system issues. Help to identify and prevent problems before they occur.
- Ensure functionality of the LMS in the areas of registration, notification, administration of training operations, assessment and resource management.
- Establish standard reports and dashboards that are accurate and timely and enable managers, training team, and other internal stakeholders to determine training effectiveness.
- Based on reporting, recommend adjustments to learning content management, workflow processes, and user experience that would improve the learner experience and business impact.
- Train and support Power users/Trainers on the use of the LMS.
- Work with internal and external business partners to generate technical and functional solutions to business issues and plan/implement those solutions.
- Develop, configure, and manage learning paths or training modules based on product use, job function, and other requirements; these may include activities, training courses, certifications, assessments, articles, Captivate modules or on-demand videos.

**What You Will Need for this Position**
- Bachelor’s degree.
- Minimum 2-3 years of work experience working on any LMS system.
- Ability to effectively manage and prioritize multiple projects.
- Strong attention to detail and quality with exceptional organization skills.
- Good experience with Excel, Word, PowerPoint, analysis and reporting
- Excellent interpersonal, presentation, and verbal & written communication skills.
- Ability to comfortably work in a deadline-oriented environment.
- Creative, inquisitive and coachable; ability to take constructive feedback.
- Should be comfortable working East Coast hours.