Csr (Customer Service Representative)

1 day ago

Colaba Mumbai Maharashtra, India Shavish HR and Digital Marketing Pvt Ltd Full time

Key Responsibilities:
**Customer Interaction**:
Address customer inquiries, concerns, and complaints promptly and professionally.

Ensure a positive and friendly customer experience.

Communicating with customers taking down requirements and sharing the same information with the “principals” for Quotation.

Taking the quotation from Principals and adding the margins to it and sharing the same for formal approvals. Once approved from Hierarchy, sharing the same with customers and taking follow up to close the orders

**Problem Resolution**:
Identify and resolve customer issues in a timely and efficient manner.

Collaborate with other departments to find solutions to complex problems.

Follow up with customers to ensure their issues are resolved to their satisfaction.

**Product/Service Knowledge**:
Develop a thorough understanding of the products/services offered by the company.

Stay informed about product updates and changes.

Effectively communicate product/service information to customers.

**Documentation**:
Maintain accurate and detailed records of customer interactions and transactions.

Document customer feedback and provide insights to improve products/services.

**Communication**:
Communicate company policies and procedures to customers.

Collaborate with internal teams to share customer feedback and suggestions for improvement.

**Team Collaboration**:
Work closely with other team members to ensure a cohesive and supportive work environment.

Provide feedback to management regarding customer trends and issues.

**Continuous Improvement**:
Identify opportunities for process improvements in customer service procedures.

**Salary**: ₹500,000.00 - ₹700,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Application Question(s):

- Do you have a Mechanical degree background?
- Are you available for an F2F interview?

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 5 years (required)

**Language**:

- English (required)

Ability to Commute:

- Colaba, Mumbai, Maharashtra (required)

Ability to Relocate:

- Colaba, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9699611216

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