Customer Advisor

2 days ago

Mumbai, India Qi Spine Clinic Full time

Profile: - Patient Advisor/Customer Service

Location: - The Centrium, Phoenix Market City, LBS Marg, Kurla (W),
Mumbai - 400070

Responsibilities and Duties:
Ø Identify valid enquiries of patients calling and fix an appointment with our Clinics in India.

Ø Obtains customer information by answering telephone calls; probing them and fix the first consultation

Ø Ensuring correct information is delivered to patients during their first consultation.

Ø Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value, Convincing Power

Ø Understand caller’s conditions and empathize helping them with appointments.

Ø Informs Patients by explaining procedures; answering questions; providing information.

Ø Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.

**Job Types**: Full-time, Contractual / Temporary
Contract length: 18 months

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kurla (W), Mumbai - 400070: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Outbound sales: 2 years (required)
- Upselling: 2 years (required)

**Language**:

- English (preferred)

Work Location: In person

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